Stacy Furniture & Design - Outlet — Local services in Flower Mound

They actually had a pretty decent selection of items. Obviously some were floor models in one of the main Stacy locations, so they aren't perfect, but I didn't see anything that was broken, busted, or obviously damaged, which is what one usually sees at furniture outlets imo. We found a gorgeous desk at an unbelievable price and a small set of drawers to go with it. Got a free piece of art since our purchase was over $1000 and arranged for delivery of the desk. Delivery is only $50! We had no issue with no one greeting us, as this isn't that kind of location. Once we found what we wanted, the staff were incredibly helpful and responsive in getting us checked out and getting the piece we took home wrapped and in our car. We would definitely...

DON'T WASTE YOUR TIME OR MONEY! I just visited this outlet store on 5/25/2019 at 12:30 pm (Sat). I'm actually in the parking lot completing this review. When I walked into this outlet, I saw a man at the front desk. I didn't get a greeting from him. As I proceeded to walk around the store, no one asked to assist me and I was the only one in the store for a few minutes. As I was leaving, I saw a white couple walk in and a sales associate stood up from his chair and greeted the couple as they walked into the store. I saw one item that interested me, but it wasn't that enticing to buy especially with lackluster customer service. The couple that got the perky greeting from the sales associate walked out right after me and didn't buy anything either....

Sad to leave a negative review, but we were disappointed with our experience, and unfortunately, they wouldn't make the situation right. Within a month of buying our couch the pilling was worse than I've ever seen - so bad it's uncomfortable to sit on and embarrassing when we have people over. We tried everything, but it's impossible to get rid of. We have no pets or kids, so there wasn't any external cause. The management was curt, didn't respond to emails, and eventually had someone leave a voicemail telling us it wasn't covered in our warranty. We would never have bought the couch had we known this...