US Social Security Administration — Local services in Fond du Lac

The worst experience of customer service ever in my life. The people that work here are trash and should all be fired. I called 40 minutes before the office closed because we can't go into office anymore for some reason. I waited on hold for 30min. Someone finally answered and acted like they couldn't hear me since it was 10 min before they closed. I know they acted because they only asked if I could hear them in between when I was talking and I was on a land line and I assume they were to and I take calls all the time from this phone. If they truly couldn't hear me they would be taking over me not when I stopped talking. I called them back and waited on hold for another 25 minutes and it finally went to someone and they just hung up on me this time....

How many people does it take to do NOTHING?! I have spent more time on the phone on hold just waiting for someone to answer a 5 minute or less question. After more than TWO HOURS on hold, I happened to look at the clock... 4:23pm. While STILL ON HOLD, I looked up their information to find out THEY CLOSE AT 4:00PM! Instead of leaving people on hold for a RIDICULOUS amount of time, the very least they could do is inform people on hold that they are closed for the day at 4:00pm and reopen at 9:00am the next...

I would rate 0 if I could! I needed to know why my SSI payment was $192 less than usual and you can't get through to anyone no matter what time you call! IIstried at least 10 times and always get the same thing, messages they are too busy and to call back later! You can't get anywhere with them and its ridiculous. I have better luck calling the IRS! So after almost a week I'm no further ahead than I was when I started. If they are so busy they need to hire more people! I'm totally frustrated and...