JC Beauty & Fashion — Local services in Forest Park

Nice store but am VERY disappointed with the return policy during this pandemic. Due to the fact that customers aren't able to try on wigs at this time, if a customer purchase a wig and decide when they get home they don't want it because they might feel the wig won't look right on them because they wasn't able to try it on, and clearly the package haven't been opened, customers should be able to at least exchange for something else if you don't want it. When you spend a lot of money at a business you should be able to be satisfied as a customer as well its only right. Its understandable for clothing not to be returned at this time. But if a package is unopened especially hair and wigs when it can be so expensive also, you should be able to at least exchange that's good business and good...

I recently visited JC Beauty and Fashion for the first time and was pleased with the hair store's extensive selection and cleanliness. Unfortunately, the cashier's poor customer service skills marred my experience. I was neither greeted nor thanked for my business, which is a fundamental expectation in a customer-centric environment. I recommend hiring a more enthusiastic and customer-focused individual to maintain a...

Well they have a nice selection of wigs but they don't allow you to touch or try on wigs, so how am I supposed to know if it fits or even looks right on if you can't try wigs on. So I have to give my business to another store that will let me try on wigs. And please stop using covid as excuse to not being able to try on wigs. I can touch your clothing and other merchandise in store but can't touch or try on wigs. Smh Very...