Jess is seriously the best! As soon as I walked into the storage place, she smiled and made me feel super welcome. I didn’t really know what kind of storage I needed, but she asked a few questions and figured it all out fast. She made it so easy, I barely had to think. I thought it was gonna be a pain, but Jess made it kind of fun, honestly.
She knows a ton about the storage stuff—like, all the sizes, prices, and what’s good for what. I asked a bunch of dumb questions and she didn’t even make me feel dumb. She just explained everything in a way that made sense and didn’t rush me or anything. You can tell she actually likes helping people and isn’t just trying to sell you something.
Jess even checked in with me after I moved my stuff in, which was super nice. She gave me some cool tips on stacking boxes and making room. Honestly, she’s just awesome at her job and super nice to talk to. If you need a storage unit, go see Jess—she’ll totally hook you up and...
Read moreMy experience with Extra Space Storage in downtown Fort Myers has been seamless from the moment I signed up. The entire process of getting set up and moving my belongings in was incredibly easy and stress-free. The facility is well-maintained, secure, and easy to access, which made everything that much smoother.
What really stands out, though, is the team. Every staff member I’ve interacted with has been friendly, professional, and genuinely helpful. They went out of their way to make sure I had everything I needed and followed up afterward to ensure I was completely satisfied. It’s rare to find customer service this good nowadays.
Highly recommend this location if you're looking for reliable storage with top-notch service. Great people, great facility, and a truly...
Read moreI recently had the pleasure of working with Randi at Extra Space Storage, and I'm absolutely thrilled with the experience. From the initial phone call to the final paperwork, Randi's professionalism, helpfulness, and genuine care were truly exceptional.
Finding the right storage solution can be stressful, but Randi made the entire process incredibly smooth and easy. I had a lot of questions about unit sizes, access hours, and security measures, and Randi patiently answered each one with clarity and expertise. She didn't just try to sell me the most expensive unit; instead, she listened carefully to my needs and helped me find the perfect size at a price that fit my budget. I really appreciated her honesty and transparency throughout...
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