Hysterium Escapes — Local services in Fort Wayne

We showed up for our 7:45pm escape room and the door to the business was locked--not to mention the location is near in an industrial district that wasn't up and running on a Friday evening. All of a sudden two employees snuck up on us and from the first interaction, the male coworker was very impolite and the female was creepy (like a haunted house). Because of the nature for escape rooms, you tend to listen to everything the gamemaster tells you during the briefing beforehand and there were things he was telling us to do just to make his job a little more enjoyable for himself (i.e., trying to terrify our group before going in, making people with ankle shackles and wrist shackles link up, etc). Once the game actually started, it wasn't as bad since we weren't directly dealing with the gamemaster. We got pretty far along and were only a couple steps away from escaping with about 30 minutes left and hadn't used a clue. However, we were stuck and asked for one. Then, the creepy female worker came in with a axe handle on her shoulder and told us we were missing some critical clues required to successfully complete the objectives. They blamed this on the owner not setting the game up properly and acknowledged that we were missing something that would have absolutely prevented us from winning. Once we received help about the missing items from the gamemaster, the gamemaster came into the room again and then just walked us through the final steps and said we won, even though we still had 25 minutes on the clock and 2 free hints left. It was kind of a let down. I will not be returning to this specific company (or recommending it to others) and will go elsewhere for escape rooms from the all-around...

DO NOT GO HERE!!!! I thought this was where people went to get scared.... not to get accused/harassed about your sexuality???? “Is she your girl friend or are you gay?? Yep I knew it. Your smile tells me you’re gay”. If the only way you scare people is by falsely accusing them- find a new job. I have been to multiple haunted attractions and never have any of the staff been as rude as the Hysterium staff was.

UPDATE: The owner took care of this situation completely. I am thankful that the owner addressed this right away and didn’t waste any time trying to fix this. The damage has been done- but the owner promised it will be addressed and should not ever happen again. As I have been a repeat customer for several years I was disappointed by last night. But after speaking with the owner I will be going back to hopefully have fun like...

Right off the bat the staff was ultra friendly and laid back..... Maybe too laid back and came off a bit laxidasical. After waiting a bit due to dead battery in tablets to sign waiver. The real waiting began. Group came in ahead of us and it took them a while to get them in the room. Waited some more then another group came in and to our surprise we were told they double booked the room so they told us two groups to decide who wants it. We gave it up in the end and did a different room. Ended up finally getting in 25 mins after our reservation which in turn made us 20 min late for a dinner reservation (took us the entire hr to finally get out) The actual room was decent..... Besides the escape door not working even after correct code. This can be a great place it just appears it's a after thought instead of a...