Simply Socks Yarn Company Warehouse - Correct Hours Found at https://www.simplysockyarn.com/shop-in-person/ — Local services in Fort Wayne

Possibly my worst experience in a yarn store. Having shopped at yarn stores in NYC, Michigan, Ohio, Indy, Montana and Maine, I was very surprised to be “ ignored” for the first 5 or 10 minutes as I stood near the checkout, waiting to ask a question. Another employee walked by me 4 times and never even said hello, or “did you need some help?” When I finally was attended to, the employee was very curt, like I was bothering her. This store carries “no lace weight” yarn, even though some people do make lace socks. I was told that the store carries “ no alpaca yarn at all.” (?????) The customers in line were more courteous and helpful than any of the staff. I would rate a zero if that...

I was excited to order from a new store. A family ordered a number of hats from me in various colors for a family reunion. I ordered the yarn and spent over $470 including expedited shipping because I was on a deadline. Upon receiving my order, one of the colors was wrong (5 skeins). I contacted the owner immediately and told her I was on a deadline. There isn’t a yarn store within an hour of where I live. She refused to make it right by overnighting what I need. If it was my mistake of course I would have taken responsibility. This is hers and needs to be rectified. I have now lost a sale of over $1,000 because I couldn’t get them done on time. Terrible...

This company needs to post more accurate information about products on the website. I purchased needles that stated they were U.S. size 2, but they were 3 mm, not 2.75 mm that is U.S. size 2 It also needs to inform customers at the time of check out that some products cannot be returned. Despite the error on the website, I was not allowed to return the needles because they have a no return policy on all items except yarn and am out $50 for needles I cannot use. I will never do business with this company again. The owner does not care about customer satisfaction. I would give zero stars...