Stephen Shannon Jewelers — Local services in Fort Wayne

While this post may not be the most positive it still remains to be done. On October 17 our 43 wedding anniversary my wife and I went to Shannon jewelers because my wife wanted to have her engagement ring looked at to make sure the prongs that held her diamond in were ok, Stephen Shannon ( owner) suggested she have the prongs built up at a cost of $500.00 we agreed paid him then left. A couple of days passed and was contacted that the ring was done, my wife went and picked up the ring and all was good until a few days later the diamond setting fell completely out, luckily my wife found it after along search and many tears later, she called the jewerler and was told to bring it back, so now it’s the third time to visit store to get ring fixed ( again) this time Mr Shannon himself worked on ring while I waited for about one hour, got ring back and was told job was not completed correctly the 1st time and original jeweler was sternly talked to about mistake, asked for a free appraisal for the tears and the inconvenience and was denied, ( so not so much of a recommendation) on a local small business that we...

My wife customized my ring back in 21 from this place. A few days ago, one of my side diamonds fell out. I went into the store, dropped it off. Next day, they called me, told me my ring was ready. When I looked at the ring inside it looked fine! I went outside as we were leaving I looked at it again, I noticed how different it was compared to my other diamonds. Not only cloudy but really yellow! SO PLEASE LOOK AT YOUR DIAMONDS BEFORE YOU LEAVE the parking lot! The owner apologized and told me he would have to order a diamond that goes with mine and wouldn't be here for another 3-4 days. Which I was fine with. Just wanted it done right. Was never in a hurry. The NEXT DAY so yesterday, he called me and told me it was ready again.. I was honestly REALLY sketched out about this place after the first time seeing my ring. My mom recommended them to my wife. Once we got there. I could tell a huge difference once I was outside! The owner fixed his mistake! So just for that I'll give this place 5 stars! It's a little cloudier clarity then the others, but the color is the same to the naked eye and that's all...

(Former) Shannon jewelers came very highly recommended by friends. When it came time to shop for my engagement ring I started looking on several websites to compare. By far Stephen Shannon Jeweler’s (Shannon Jewelers legacy) website was the most interactive allowing me to choose different settings and change center mounts. When we visited the store the personal interaction was the same. We dealt with Stephen personally, as well as his daughter. They both listened carefully to what we wanted. And they went above and beyond to give me the engagement ring of my dreams. I highly recommend Stephen Shannon Jewelers. He puts his heart into his craft. It’s a personal touch you won’t get from the chain stores. And he knows his business. We have the utmost respect for Stephen and his business. We will call Stephen Shannon Jewelers our personal jeweler for all of our jewelry needs. Thank you for making my dream ring a reality. Sincerely...