Will Jewelers — Local services in Fort Wayne

Although some of the staff was very nice and helpful, my experience at Will with my wedding and engagement ring was very negative. My fiancee did not get my engagement ring from Will Jewelers, but both my mom and grandma had been customers of Will's for YEARS. I went in eager to pick out my wedding band from a family owned business with great selections and prices. I decided to purchase a wedding band from Will's and left my engagement ring with them for a day for them to make sure the two rings fit together well. When I returned to pick up my rings the following day They were both beautiful. I drove down the street and felt that my engagement ring was fitting incorrectly to how it fit before (I would know because I wear it everyday). I pulled over and inspected my ring and realized that not only was it falling off my finger but the engraving on the inside of my band was also gone. I took it back immediately and they informed me that whoever worked on the engagement ring "had to make the ring bigger to fit with the wedding band which also removed the engraving." I would also like to clarify that I never got a call regarding this "problem" they were having with my engagement ring. This was a major lapse in judgement. The man that also helped me when I returned to the store made a comment along the lines of "the engagement ring won't fall off your finger when you are wearing it with your wedding band." Sir, that must have been a joke because I am not getting married for another YEAR. I am supposed to walk around with my engagement ring falling off now apparently because "it will fit the wedding band." They wanted to make the situation right so they made my engagement ring back to the original size and only made adjustments to the wedding band I purchased from them. They added an engraving back to my engagement ring as well, but I feel as if the situation was only partially corrected. My engagement ring from my fiancee now has a different engraving and I feel like the integrity was altered because of someones lapse in judgement. My suggestion would be to make it very very clear what you expect them to do. I should have gotten a call before my engagement ring was altered at all because it was not their ring to mess with. I still feel like the situation was not properly resolved. I was not offered any sort of discount or reimbursement from them even though I received my engagement ring back in an altered state from how I dropped it off. Very disappointing. My feelings were pushed off when I tried to convey my unhappiness with their judgement and they just kept telling me the ring was "beautiful." I feel slighted by the opinions or decisions they made...

After getting married this summer, I took my engagement and wedding bands in to be soldered. The first time that I picked it up, the diamonds on both bands were not lined up evenly. It was sent back to be fixed correctly. The second time that I picked it up, one side on the bands was flush together and the other side had a gap in between the bands. Also, there were several nicks on the inside of the wedding band (that were not there before and which Darren Will eventually said were from their tools) that had not been buffed out. It was sent back to be fixed correctly once again. The third time that I picked it up, the one side still had a gap in between the two bands and one of the Will brothers (one of the owners...I did not get his name) said that I was being “overly critical” and also said, “you’re not going to be happy with anything that we do.” At this point, I was in tears from the way that I had been talked to. My husband, mother, and other customers were there and heard all of this. We even brought up the fact that no one at their store had even apologized for all of this inconvenience up to this point. My family and I have been long time customers of Will Jewelers, but will not be going back. They lost an entire family of customers.

*In addition, at one point during our third time there, my husband and I overheard Darren Will say to another customer at the counter, “They are just...

I bent my engagement ring on 6/6/20 and desperately searched for a place to fix it as I’m not from Fort Wayne. I found Will Jewelers on Monday and they offered a same day fix (if it’s dropped off early enough). I was very nervous to leave my ring with them as it’s my first real piece of jewelry and have never really been to a shop like this before. They were so helpful and answered all my questions. I couldn’t believe how patient they were with me and handling my concerns. They said I could identify my diamond before and after the fix to verify its the right one, and they did a cleaning before and after. They only charged $75 to realign the ring and the cleaning, which I thought was very reasonable. They did an amazing job and I couldn’t believe how brilliantly it shined when I picked it up, like it was brand new! They said it would be done the following day as I dropped it off around 3pm, but they called at 5:30pm saying they finished it early, which was a very pleasant surprise....