Bass Pro Shops — Local services in Fort Worth

I have shopped at Cabelas at the Ft. Worth location for many many years. My husband and I both have our Texas license to carry for over a decade. We also practice shooting at ranges often so handling guns is nothing new to me. I decided I was ready to trade my small Sig for a Glock. I wanted a Glock just like my husband’s. I didn’t need to hold the new Glock much during the purchase because I have already shot and handled my husband’s gun many times before then. He was present as I worked through the purchase process and the employee that was assisting me continue to scoff at me during every step in the process. At one point he told me the pistol I was purchasing was too much for me as a girl to conceal carry in his opinion (even though the gun can easily fit in a purse or strapped to me but he didn’t care to ask how exactly how I would conceal carry. Plus Texas is an open carry state, I could open carry it if I wanted to.) He then refused to sale to me even though I’m a licensed carrier. He said it was also making him uncomfortable I kept looking at my husband during the purchase. I explained I shot all the time and he has the exact same gun and I’m just wanting the same one as him now. God forbid I have my husband around as I try to make a $600 purchase and wanted his guidance. After that I went to the management team and all they did was say they would talk with the employee as that was the second complaint on him recently. They did not offer to help me complete my purchase. They only said sorry and they hope I would continue to shop there. I don’t know that I can go back after how poorly I was treated and since a piece of me being denied the pistol stems from me being a woman trying to purchase a gun for myself the employee deemed to big for what I was going to use it for. Why would I continue to shop somewhere I will get told if I can have it or not partially due to my gender? God forbid I had my husband there helping me. I have already emailed corporate as well pending a response from them.

Manager of FTW location emailed me back apologizing for what happened and saying it should’ve been handled differently and asked for me to come back to the store to work with a different salesman AKA an outfitter. I let him know I live multiple hours away from the store and I had already found a different store that was more than happy to help me with my purchase. Essentially all he said back to me was thanks for letting him know what happened and hoped I would shop there again sometime. At this time I don’t plan to step another foot in a Cabela’s or Bass Pro Shop (they own Cabelas). I expected more of a way to make up for how I was treated since their previous outfitter judged me for my purchase partially due...

Final edit: Melissa, the assistant manager of this location, reached out in a timely manner and addressed the situation. That is very respectable on her part. I will take her at her word in saying she spoke to the individuals involved. She also offered the follow through on the price match, so I was ultimately able to pick up the item in question, albeit in a previously-returned box missing a few critical, small components. I don’t wish to continue to be a pain for the staff in this location, so I will resolve that specific issue through the manufacturer instead.

Bottom line up front: just give Cabela’s competitors your money instead. The company, or perhaps this specific location, simply do not do anything to warrant buying from them.

Edit: Mike is the manager’s name. He was too busy to share that information, so I asked an employee.

“We simply will not be undersold,” said the business that simply allows itself to be undersold. Section 8(a) of Cabela’s own published policy clarifies that competitors’ “flash sales” and/or “hot buys” are not eligible; section 8(b) of this same policy broadly names “special offers or promotions,” with “clearance” being the only category I imagine someone would even mistake the shown Optics Planet listing for. The item in question has an MSRP of approximately $300, and Optics Planet had crossed that out to list their own price that has been set since the middle of 2024 (roughly six months now). That isn’t a flash sale, nor is there any indication that the item is on clearance, as it is listed as fully in-stock.

The customer service clerk was very helpful and courteous, but because of an $80 price difference, she had to request a manager’s authorization for the price match. Two managers were allegedly busy (the store may as well have been empty), with the third showing up and, in an overtly condescending and dismissive manner, refusing the price match while also publicly degrading an employee simply trying to do her job. I should have asked for that manager’s name, as he is apparently both ignorant of the online retailing practice of crossing out MSRP to make a normal, everyday list price appealing, while also being wholly ignorant of how to not be a smarmy jerk to his own employees and customers alike. Absolute shame on that man’s lack of respect, his ignorance of written company policy aside. I don’t enjoy raising a scene in public, so I just left and will spend my...

Went to pick my pontoon up after having some minor service work done, water pump impeller service. When I bought the bought 4 years ago..I bought the $1200 fitted cover. The took my cover off to get to the batter disconnect and didn't put my cover back on properly, they didn't even put the support pokes back n up...I had to spend an hour recovering my boat. Looks like a bu of lazy and incompetent techs. Then to my surprise one of my pontoons has a 0.040" x 36" long gouge with crease down it length wise. This is totally unacceptable...my boat stays in my shop. I take great care of my things only to have people CHARGE ME hard earned money to mistreat my things.... then I called a buddy of mine whom just picked his boat up from the same service location and he has multiple issues also... DO NOT LEAVE YOU BOAT WITH THIS SERVICE LOCATION... Im beyond p.oed! UPDATE: I'm not going to name names or exactly what they did for us...but the damaged was rectified beyond measure! I was contacted by the GM and another VP at this location...and they were so sincerely apologetic. We had options that could have been headaches and time consuming for both parties...we came to an agreement that would satisfy my wife and I and be good for Cabelas also...not going to name names or what they did for us because I don't want them to be hassled with every little issue from other customers.... but the management here got on it an excedded our expectations!... I hope we werent too overbearing...we were treated with the up most respect....and they were truly sincere in all their dealing with us...THANK YOU THANK YOU North Ft Worth Cabelas Boat service dept! Our grandchildren thank you also... their summer is saved!...Thank you Ps... sorry I had to leave the original post up so people realize that mistakes are made...but give people a chance to male it right and they will show you their value!...We...