Factory Direct Carpets Inc — Local services in Four Corners States

After a change in Management, Factory Direct service has dropped drastically! I ordered carpet for my bedrooms and hallway. They sent out someone to measure and when it came time to install they sent up a installer that determined they were short on carpet and tried seaming a 8 foot hallway in several places and determined they didn't have enough to do the closet. They ordered more carpet for the hallway and closet. Two weeks later the installer came to finish the job. The job got done, but not to my satisfaction. When I went down to settle up and asked what they could do for me, I was met by harsh attack on my character. Being a retired Boy Scout and Fire Chief I don't feel my character is and shouldn't be an issue. With no Costumer Satisfaction clause, I paid in full! So much for my character, I wish they had some. P.S. In the last 4 years, Factory Direct had previously installed 1500 sq. ft. Carpet and countertops for me and I was very pleased. That's why I went back. A change in ownership and management made a...

We had new carpet installed in our cabin in Cripple Creek and couldn’t be happier with the results. From the start, the customer service was top-notch — friendly, helpful, and really easy to work with. They kept us updated, showed up when they said they would, and made the whole process simple.

The crew’s workmanship was excellent. You can tell they care about what they do — the carpet looks fantastic, fits perfectly, and the attention to detail really shows. It’s rare to find a team that takes this much pride in their work.

Highly recommend them to anyone looking for great service and quality...

I will definitely be doing more business with factory direct carpets! The customer service and knowledge of Grace and her team are remarkable. They answered every question I had about remodeling the kitchen and bathrooms and new flooring. The job went smoothly and exceeded my expectations, the quality of work was exceptional. The installers were very professional and personable as well as trustworthy! I would highly recommend factory direct carpets for any of your flooring, cabinet design, or remodels you have going on. Keep up the...