EDIT: The owner replied, but then it appears deleted the response. Iâm not sure why. Spare yourselves the difficulty of dealing with this dealership please.
I live in Georgia and purchased a car through this dealership. The car is great, but I canât say the same for the overall experience. We had our own driver pick up the car and drive it back to Georgia. It came to us with no paperwork and no temp tag. We called and spoke with our finance person, Peter, and he told me that the car was released too soon-well the dealership released the car so Iâm not sure how that happened or what that even meant. He emailed us some paperwork and a temp tag. We asked about the process of getting it registered in Georgia and he stated paperwork would be mailed to our local DMV and then we should get a call from the DMV when itâs received. He said it would take up to 90 days and I stated that in Georgia, it is law to be registered within 30 days. He stated he had never heard of that. I said well I contacted my local tag office and thatâs what I was told and he said well, we have up to 90 days. I wait 70-80 days and check with the tag office and they have nothing. I call back and speak with the titling clerk for the first time and thatâs when she tells me for the first time directly that they donât process the titling paperwork for out of state residents-clearly not what I was told by Peter. She said the tag office would need either the title or title summary. I said I was never sent the title summary, so she emails it to me. My local tag office didnât accept that so I had to go through my lienholder for the actual title transfer. Once the title was finally received by the tag office, it had been nearly 5 months since I purchased the car and I was slapped with a 1200 late fee. I contacted the dealership to complain to be told that Peter was not available. I was told I signed paperwork during the car sale that indicated that I was responsible for obtaining the title, however, that document was never ever emailed to me until I asked for it 2 days ago. Why is this? I could have referred back to that document in the very beginning if I had been sent all of my paperwork and possibly avoided some of this. We all know we sign tons of documents when purchasing a car. It was never ever directly explained to me or verbally told to me at any point that I was responsible for obtaining the title myself during the purchasing or finance process. Secondly, when I contacted Peter for clarification once the car was delivered without any paperwork or temp tag, he could have told me that I needed to contact my lienholder to get the title or that I was responsible for the registration. Instead I was told that âYour paperwork will be mailed to the DMV and youâll get a call.â Perhaps, he assumed I already knew what I needed to do, but this was easily interpreted by me that the dealership would handle it. When I spoke with him, it was obvious that I was confused about the process and he said absolutely nothing to me to indicate that I was responsible. Overall extremely negative experience. Do not recommend buying here if you live out of state. I accept responsibility for signing that document that was lumped in with everything else I had to sign, but this dealership should have done a better job at explaining the process, especially when I called multiple times for clarity, and my paperwork was never...
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