Fox Lake Harbor — Local services in Fox Lake

So for hopefully my last update, my first impression and dealing with them I have them a 5 star, then problems arose and I dropped them to a 2 star from a lot of problems, after finally got all the issues solved and getting to know the team at fox lake harbor things have been working out well, no more problems with the boat so I haven't had to be in there much recently, I can say for certain they have one of the best service managers and his name is Dave, I have had minor issues that he has corrected in a timely manor and has gotten me back out on the water, he has worked with me very well on a few problems, when he is not there seems like the entire service department loses there minds, I had a few issues when Dave wasn't around, then I had no choice but to go there when he wasn't around and he really must have worked with his crew cause everything went smoothly, the MOST important part of buying a new boat is there service after the sale, many company's are quick to take your money and when you need warranty work they disappear, fox lake kinda started that way, after a incident and I had a talk with Dave he didn't just hear what I had to say he actually did something about it, there service now is amazing and I'm thankful I bought my boat there, boats are in the most extreme conditions and when you buy a new boat you would think nothing can go wrong, sometimes that may hold true other times they don't, to own a new boat and then you have a issue all you want is to get back on the water, the service team at fox lake harbor has really jumped into a class of there own and they will work with you to get you back on the boat you love, they have done that for me and I'm sure they will do that for you if you purchase from them, if there is a dealer that has a better price read between the lines and know and check reviews on there service department, sooner or later you may need them, I needed them and they mis stepped, after a little they 180 and jumped. It's feet to get me back on the water........ for that reason I say to all the guys in service and sales THANK YOU for not only getting me back on the water but also for being very professional, I have already sent 2 friends there and 1 purchased a new 1875 pro v. I hope this was helpful, the key to saving a headache is knowing how they will act after the sale is final, I don't care where you go that's the most important, fox lake in my opinion is going to a new level that WILL set the standards for "other" dealers, saving a few dollars somewhere else can bite you, but I have noticed if you give them a shot they just may beat the "others" price and you know there service will be there for you after the sale!!!! Thanks again Dave and the team at Fox...

Horrible experience! Horrible business! Jeff Ernst & Warren are liars and do not return calls like a professional salesman would/should do when conducting business. It was a scam on Jeff's end and Warren tried to cover for him but there is no covering someone's poor lies when the truth comes out. The boat for several months was promised to us that all the maintenance was completed and it was in working condition. NOT TRUE! It is July 15th and we still have a mechanic coming to fix things. The trailer was supposed to have had breaks, it doesn't. Nice knowing when we pulled the boat out today (the 15th of July) to clean it that we were lied to about another one of "Jeff's promises." A couple weeks ago we went to dinner on the chain and on our way back to the marina we went to turn our lights on and I had no panel lights but if I flipped the switch the opposite way the bow light came on and no panel or vice verses. The stern light was said to have worked and it doesn't so we used a flashlight to ensure we had a type of light to use when it should have been working , per Jeff & Warren. My husband and I would call to speak to them for updates or tell them that things hadn't been fixed and we would get all kinds of excuses (i.e. "Warren isn't in," "Jeff is on phone," "Jeff will call you back," "Warren will call you back") none of which ever happened or felt they cared about the business they received from us. The trailer was supposed to have had been fixed along with what I mentioned above but they used 5-50 cord to hold it together along with break lights that did not work.

I can keep going but I think my point is made. We even heard of individuals buying brand new and the boat not working or cosmetic problems in which "they fixed" but upon returning to the boat there was an excuse of "I thought they fixed it...I'm sorry, they'll get to it first thing this upcoming week."

It's an excuse for an excuse with them. It's about the money not actually listening to the needs of the customer or keeping their word.

And for the record, the voicemail you left on my husbands phone about his post/review came from him and not I. This post however, is from his wife. I will not take either down, let the truth be told. Call me if you want to talk about deleting of...

I will not be bringing my boat back to Fox Lake harbor for service ever again. I bought a Lund 1875 pro v bass brand new back in January this year from Fox Lake. I had a few things I needed done to the boat, but the major issue I had was the minnkota ultrex was not syncing to the solix units properly. After Calling a few times and following up Every week, they finally told me on week six it was ready for pick up. I get to the shop, go inside ask if it was ready they said yes we’ll pull it out front. After thanking them and paying them, I go out to hitch my boat up to the truck and notice cables hanging everywhere from the trolling motor, digging into it I realized nothing has been connected. I went inside and spoke with the service manager. He said “we just got back the trolling motor from Minnkota and put it on your boat” I argued with him as it was obvious they didn’t even check to see if anything was fixed. Without connecting the cables and turning on the solix units there is no way to see if everything was synced. He took the boat back and had his team connect everything up while I waited 45 mins around. They threw the cover on and me thinking everything was back to normal I went back home. I get home and take the cover off, just to see the foot pedal out of the recess tray, cables running all over and just the Ethernet plugged in. No cable cover like I had it when I dropped it off. I wish I could attach pictures here. This is an absolute joke. So sloppy and unprofessional. It’s unfortunate that you would try and argue with a customer. And then not only did you not ask their opinion before I left, you left my boat a mess. So...