Primo Brands Delivery — Local services in Framingham

It is almost impossible to get a human talk to you and attend to your problems in ReadyFresh. I pay expensive membership to be waived of the delivery fee, but every month my “autogenerated” invoice bills me $9.99 for delivery and charges my card automatically. I have to contact them and spend at least 30 minutes every month to get a refund. They always say this won’t happen again, and it always happens again next month. I really like Poland Spring, but I’m willing to venture out to other delivery service as I am sick and tired of this. I think this is...

Faulty dispensers, terrible customer service. My lumina dispenser died 8 months later and ready refresh replaced it with another that had faulty wiring. Upon first use, the dispenser made a loud pop sound followed by a burning plastic smell. I emailed customer support but have not heard back, it’s been a week. My wife is pregnant and needs to be constantly hydrated so not happy with the reliability and support of this company. And to add more salt to the wound, they charge $5 to speak to customer support!!! Lost my business...

Primo Brands is the worst!! I made my bill payment with a bank account. The payment sat there in "processing" status for 10 days. Then while waiting for my payment to post Primo suspended my service for a past due payment, the payment that i had made, that never posted. Absolutely infuriating!. I called and was promised that they would make my delivery last Thursday. The delivery never came. We've been out of water for 3 weeks. This company...