Extra Space Storage — Local services in Franconia Township

I highly do not recommend Life Storage for keeping your belongings safe. I stored my life in one of their units for 8 months and when it was time to bring it out, EVERYTHING was covered in mold and mouse feces! All they would say is that they will look into correcting the problem. In the meantime I have ruined furniture and am still unpacking items from boxes that are covered in mold! Also, when I initially reported the problem on the 13th and told them that I would be cancelling my unit, I was told that as long as I cancelled it by the 20th, I would get a prorated portion of my monthly payment back. WRONG! I went in on the 17th to cancel the unit and then I was told that I wasn't entitled to get anything back because it was past the 15th!

Come on Life Storage, let's get your act together. You're not new to this business, but you sure act like it. Try getting your manager's and assistant manager's on the same page when they're giving out information. According to your assistant manager, something would be done to compensate for my loss, but according to your manager, nothing...

Life Storage is a nicely secured and operated facility. The staff are friendly and more than willing to be of assistance if you have any questions, comments or concerns. Albeit it's a bit pricey at times, currently I have a unit up in the climate controlled section and the price isn't the worst but it is a little high but they do have a fairly reasonable rates in relative comparison to other facilities. If you do happen to get a second floor unit, there are fairly large freight-capacity elevators. They've been recently renovating the locking structure to go from shackle locks to barrel locks for more security so someone can't just cut a shackle. Overall I'd recommend this location as I've always been treated well by staff and the prices aren't the...

THEY RAISE THEIR PRICES EVERY 3 TO 6 MONTHS WITH ABSOLUTELY NO IMPROVEMENTS! GATE HAS BEEN BROKE MULTIPLE TIMES LEAVING IT COMPLETELY OPEN. FOR ANYONE TO COME IN. They bought out the old storage facility and never sent our their contract. They changed quite a few things without telling anyone. Almost like a scam to making you pay more. They changed your normal billing date to the first. So if you had everything set to pay in mid month you are now screwed. In doing this they had put many people overdue,locked out and set for auction without sending even 1 notice. Multiple people had...