Absolute Entertainment — Local services in Franklin Township

We spent about 1 hour with this DJ, identifying what power source across our house could handle their fragile equipment. And this wasn’t because of some massive voltage drop. 114 was the lowest voltage we got on a 100ft long cord. It’s entirely normal to expect that when performing at a home, especially when you know you’re going to be performing outdoors off a long power cord.

Power conditioners/voltage regulators are really common pieces of equipment that would be used to mitigate a fluctuations in power. Yet we kept hearing that performing on low power would mean they risked frying all their equipment. So was this company planning to perform an outdoor gig with no voltage regulators? They could’ve used multiple power sources too if they had the equipment. They didn’t have a backup generator either. The one thing they did have is a battery that could power a limited amount of their equipment (one speaker) on which the DJ agreed to perform. They were supposed to have a full DJ set with 2 speakers for 5 hours. They managed to only reliably give us 2 hours with one speaker, and 1 hour of sitting around and enjoying what music came out of our Bluetooth speaker.

They didn’t even inform us of the 2 hours of limited battery powered equipment until an hour into trying to fix the nonexistent power issue with our home. For a whole hour, we were led to believe that this company couldn’t do anything about our power shortage and can’t perform. But they didn’t skip a beat reminding us that “we still owed them full payment coz they showed up”. Full payment - for an hour of someone trying to explain voltage drops to an electrical engineer while playing the victim. Half decent customer service here would’ve offered whatever help they could and at least tried to reassure us while they figured things out, but all we got a list of complaints about why they do their job and that was all.

Yes, we got 2 hours of music out of the DJ. He played a set predetermined song list and that was… it. You want your DJ to keep the energy going, give you some good transitions, or at least some announcements to get the energy up. And we got none of that. Their expensive service basically amounted to getting us one big speaker instead of two, for two hours instead of five, to play music which we could have played through a smartphone. Might as well have spent that money on big Bluetooth speakers.

The DJ who showed up wasn’t the person we spoke to initially. We expected Doug, whom we had heard good things about, to show up. We also looked at all the amazing reviews about Doug specifically, which is why we hired this company in the first place. We had no idea that a different person named Ryan would be showing up to our event until they showed up.

When the DJ had wrapped everything up, instead of knocking the door or ringing a doorbell, he came into our house through the open back door and told us he was all done and heading off. This is basic etiquette, don’t invade your clients’ privacy.

We didn’t get even a simple “sorry we could’t give you the full experience today. I hope y’all still had a good time.” All we got is an “all wrapped up and I’m heading out.”

We reached out to Doug with many of our concerns around how the evening unfolded and we were barely even heard out. They continued trying to justify their position and were in denial about anything to apologize about.

We are made to look like bad clients in response to online reviews and don’t feel like any of this feedback is going to be accepted or even considered. That’s just bad customer service overall.

Overall, this company feels more like a bunch of friends trying to DJ a few events than like an actual events company which they’re pretending to be. You’re better off hiring actual...

Mixed Experience with Absolute Entertainment – Great Start, Disappointing Finish

My husband and I used Absolute Entertainment for our wedding this past Saturday. While our overall experience started off on a very positive note, it unfortunately didn’t end that way.

Planning and Communication: From the start, communication with Doug, the manager, was excellent. He was kind, patient, and understanding—especially during a very emotional time for us, as my husband had just returned from a year-long deployment and we had recently lost my mother-in-law. His professionalism and empathy were much appreciated.

One hiccup before the wedding was regarding payment. Though I understand I wasn’t always the easiest to reach, I did agree to pay early as a courtesy. However, I was a bit put off when Doug followed up on the payment again earlier than necessary—before the actual due date stated in the contract. It wasn’t a dealbreaker, but I felt it could have been handled with a bit more patience.

The Event Day – DJ Disappointment: The real issue arose on the day of the event. Our DJ, Ryan, was not professional. He arrived during cocktail hour, even though the contract clearly stated he should be set up an hour prior to the event. That didn’t bother me too much—but what really shocked me was the attitude he gave me in front of our guests when I pointed out a missing detail in the bridal party list.

Instead of handling it with grace, Ryan responded with unnecessary attitude and made me feel uncomfortable on what should have been a joyful day. I even showed him screenshots to clarify what I had submitted. Rather than owning the oversight, he blamed his boss and repeated that he wished he had called me beforehand—yet no one ever asked for a phone call.

To make matters worse, Ryan spent the entire evening hidden behind his laptop. There was zero MC-ing or crowd engagement, which was disappointing considering that Absolute Entertainment had emphasized how important that role was. We have video footage showing that he barely interacted with the event at all.

The Silver Lining: On a positive note, the Photo Booth attendant was absolutely fantastic and brought great energy to that part of the evening.

Final Thoughts: I’ve used Absolute Entertainment in the past and had a great experience, and I know others who have as well. But based on this experience, I would strongly recommend requesting a different DJ if you choose to work with them. Unfortunately, many of our guests even commented on how underwhelming the DJ was.

This wasn't the level of professionalism or energy we expected on such an...

PLEASE NOTE- Doug has now sent messages threatening my family to remove the reviews else he will take legal action. Everyone has the right to post about their experience. Think twice if you want to hire someone like that.

I would give 0 stars if I could. Where to begin with how horrible of a job they had done:

-As an FYI, Doug himself did not come, he had his friend/employer Ryan take over duties

-Ryan could not figure out how to set up his equipment. Ultimately we had to use our own speaker and phone via bluetooth connection. There was no point in having a DJ- guests were even commenting "what was the point of even having a DJ, you (the host) and your daughters did all the work"

-When his equipment weren't working, instead of apologetic or offering a partial refund, Doug’s team proceeded to speak aggressively to my mom, saying something along the lines of her needing to better pay up

-I somehow ended up being the MC for the entire party. I had to settle the crowd myself, announce things myself, lead the party myself. I am not sure what Ryan/Doug's role was. Doug says he assumed the DJ's role was to help the host's out, but RYAN DIDN'T DO ANYTHING. I can't tell you how many times me or someone else had to scramble to find the DJ- each time we caught him eating food or having some drinks by the bar area (I want to point out I do not know if they were alcoholic, several guests just said they saw him there)

-He could have encouraged people to dance, made annoucements, etc. None of the adults went to the dancefloor. It is not my job to do every single thing we paid Absolute Entertainment to help us with. As an MC he should be encouraging, hyping up the crowd. I had to make announcements because he was too busy eating/drinking!

-At the end of the night when we were in the house relaxing from the party instead of knocking and ringing the doorbell, he came in the house unannounced.

-In general I heard from guests he was creepy, unfriendly, and weird

-The kids felt the mixes were not well done

-Doug instead of apologizing sent a defensive list of bullets, not a single sorry, not a partial refund- that's horrible customer service

-EDIT: Didn’t realize it was harassment to speak our truth about our experience. His lack of professionalism shows in his responses. As you can see, still, no apology, just defensiveness, blaming the consumer, and 0...