Ekornes Inc — Local services in Franklin Township

I understand that the warehouse in North Carolina experienced flooding, which is certainly a valid challenge, but it was only part of the issue I encountered.

I purchased a Stressless chair from a high-end reseller, trusting in its promised quality. However, within a year, it began squeaking and no longer rocked smoothly or silently—like something was obstructing its motion. Disappointing for a premium product.

I contacted Stressless, who directed me to a local reseller for repairs. The local reseller agreed to fix it but informed me I’d have to cover labor costs, as the warranty only included parts. Fortunately, the out-of-state reseller I bought from, Garrison’s in Medford, OR, stepped up unprompted and covered the repair costs—exceptional service I can’t praise enough.

The repair process, however, was a fiasco. The first repairman confirmed the chair was defective, citing an over-torqued support bar. He ordered a replacement part, warning me of a delay due to the flooded North Carolina warehouse. Fair enough. Two months later, he arrived with the part—only to find it was the wrong one, despite the correctly labeled box. Strike one.

Rather than wait another two months, he suggested swapping my chair’s base with their floor model’s. Trusting his expertise, I agreed. A couple of weeks later, he made the swap. Now, the chair is worse—rocking produces a sharp snapping noise. I contacted him two days later (mid-December), and he promised to follow up in early 2025. It’s now February 19, 2025, and I’ve heard nothing. Strike two.

I reached out to Stressless, requesting a replacement chair. They redirected me to Garrison’s—who, to be fair, shouldn’t bear full responsibility here. I’ve yet to hear back.

Strike three. And I decided to write this review.

I’m deeply dissatisfied with Stressless. This $3,000+ chair is subpar, and their support is lacking. Yes, they’re based in Norway, and this chair was assembled in Thailand—but that’s no excuse. I lived in Thailand for years; the craftsmanship there is meticulous. The real issue is Stressless failing to stand behind their product.

If Stressless steps up and resolves this, I’ll gladly update this review. For now, I can’t...

Found out yesterday that a delivery that was supposed to happen by end of June is now delayed from NJ warehouse. New delivery date is end of august. Parts issues were given as reason for delay.

Sent a message yesterday via Facebook messenger to the corporate Fb page. Only received an automated response. 24 hours later still have not received a specific response.

Tried calling customer service but the call went directly to voice main. The recording stated that they respond in up to 48 hours.

Poor communications and customer service for...

We got the best customer service from Alfonso, who replaced a part on a 10 year old chair, shipping it out to us right away and noting that he wants my Dad to be comfortable, in what is absolutely his favorite chair! They really are...