That Pond Place — Local services in Franklin Township

I stopped by That Pond Place a few months ago inquiring about a possible pond I wanted to build for next summer. I was blown away by the incredible customer service Mike and Christina offered. It was the genuine service you just don’t find anymore. They were incredibly knowledgeable and spent so much time explaining every last detail. I asked so many questions and they weren’t bothered at all. As a matter of fact, it did not even feel like a business while I was there and they didn’t treat me like a customer, but more like someone they knew. The store has an awesome boutique feel with such a great layout. The plants and fish they sell are top quality and so healthy. They clearly take great care of them. Now on to the good stuff. Mike and his Full Service Aquatics team designed and installed the most beautiful pond in my yard. I am blown away by the workmanship and professionalism they showed while on site. They left my property spotless as if they were never there. The pond is stunning beyond words and I have spent more time outside since having the pond then ever before. The attention to detail is impeccable. Mike really made my dream come true. If you are looking for a pond, supplies, or service you should absolutely check them out. Trust me, you won’t regret it. I have stopped in for something or just to say hi numerous times a week since that first day and they always greet me with a welcoming smile. Needless to say they have earned my business and loyalty. Thanks Mike and Christina...

If I could give 10 stars I would. What an amazing place! My wife and I stopped in a few weeks ago for the first time. The place is gorgeous. Walking through the outdoor area was like an oasis filled with beautiful plants and fish. We were greeted by a very nice lady that said if we needed anything or had any questions to please ask away. So we asked if they had any pond lotus plants. Well we were led to several amazing looking lotuses. My wife chose the one she wanted and we were told they’ll have it ready for us in a few minutes (it was quite large). We also picked up several tadpoles for the pond and a super cool koi windsock. When we went inside to pay we walked into a whole other dimension of awesomeness. There was so much to look at, and I can say without a doubt if there’s something you need it’s in there. Also, every single employee was so nice and helpful. Very friendly and knowledgeable and answered every question we had about the new lotus. We were just so happy with everything. But then when we got outside our lotus was waiting for us safely packaged up and loaded onto a garden cart so it didn’t need to be carried to the car. Needless to say we will be back. There was a great variety of everything and the entire staff was awesome. Oh… and one more thing… the lotus is just exploding in the pond. It looks so good. Super healthy and getting bigger by the day. We are eagerly awaiting the...

The team at That Pond Place were phenomenal. We had them completely redo our pond that was 33 years old. The team showed up Monday morning on time and we're able to remove all the fish and frogs and store them in a large holding tank. They removed the liner and were able to redig and setup for the next day for placing the liner and start placing stones. They completely made the pond look like it was natural to our existing pond area and made it a little bigger. You can't see the liner at all and the waterfall is excellent. The whole process was completed by Thursday when they put all the fish and frogs back in the new pond. We would highly recommend to anyone who is looking to redo a old pond or have a new...