Magnolia Boutique — Local services in Franklin

I received a very large order as a Christmas gift and some items didn’t fit. I initiated a return and ended up forgetting to drop it at the post office because life gets busy sometimes. I was notified when they received my items that it was 4 days outside their return policy and they rejected my return. I understand it’s policy however, I thought I would ask them to check my account as I have been ordering from them for 9 years. I quickly received a brush off email passing me onto someone else. And the next person didn’t bother to research my account. 9 years with ZERO returns except for 1 store credit request for something that someone else ordered in the wrong size and they give you the brush off. Store credit doesn’t cost them anything and I would have ordered extra on top of that because I enjoy their items. They just curbed my shopping habit because they lost a customer today. I’m sure I will receive an automated response to...

The customer service at Magnolia is excellent. Here's an authentic example: I'm a retired English literature teacher, you know, one of those traditional folks who prefer things like hard-cover books and in person shopping. Admittedly, there are times when online shopping can be confusing for fossilized folks like me. The owner of Magnolia (Ms.Traci) stepped in and patiently found an appropriate resolution to my clearly defunct ideas about shopping! This is the benefit of buying from small, family businesses like Magnolia. The staff is doing their very best to survive in a retail industry dominated by large corporations. Good on them! Let’s all remember to support courageous small business -- just be sure to carefully read all the information provided on a company’s website to ensure an informed decision about...

I received my order today I was highly disappointed in the quality my shirt was boxy and see through my dress was so thin it felt like crepe paper. I called to talk with the store she had terrible customer service. I can't print a return label easily she didn't seem to care and their returns are store credit only. That's my bad apparently for not catching that but if you care about customer return why wouldn't you give the money back if unworn and tags attached she said all online stores have that policy, and that's not been my experience with other upscale boutiques. Certainly not what I expected. I highly advice taking a chance on their...