Mattress Firm Sleepys Franklin Warehouse — Local services in Franklin

I purchased something from their store in N. Smithfield ri.. this was quickly within minutes as I knew exactly what I wanted. I opted for pickup from the Franklin ma warehouse. Upon arrival there were Zero customers there so we proceed to go in where we were not addressed for help. After two warehouse workers walk right by someone finally asks to help where we show our order slip. We proceed to exit to the loading dock. We wait 30min then go in and ask for an update where we are told I only have 3 workers they'll go pick it now (still no other customers) where now one comes up goes inside pulls to the dock. Then 15 minutes later the workers get their items and still not my one item. I drove off and canceled my order. This was rude and...

Ordered a mattress and two box springs only received mattress and one box spring. I asked for the other the delivery driver said that was every, showed me the receipt; the receipt showed three item and he still had the nerve to say no that means one set it’s just shows it twice. Called the store and was told they couldn’t reschedule until the next day and that delivery would be two days from then. Can’t claim customer service is important when there’s no policies set to fix these...

The lady working at the warehouse should be fired. Super unhelpful, drive 1.5 hours for her to tell my I don't have sales order right, called the original store of purchase and when I relayed that information she still said it was wrong. She kept walking away so I had to call the Waterford store to have them help me. I'm sorry if I come to your company I would hope someone has the decency to see they can help me. Didn't come to play...