Stevinson Lexus of Frederick — Local services in Frederick

Love my Lexus, but this was a terrible buying experience. I worked out my trade value/interest rate over the phone before coming into the dealership because I didn't want to sit around and wait for negotiations to happen at a dealership. I live an hour away so I wasn't going to waste my time or their time if numbers weren't where I wanted them. When I first contacted the dealership, I was assigned Jodi Wersen as my salesperson. I was treated very poorly by Jodi and she would not give me the time of day. I asked her multiple times if another salesperson could better assist me since "she was so busy". I got to the point where I was just done after they lowballed me for my trade. Told them I was thankful for their "time" but was not interested (even though I did like the car - the customer service was extremely off-putting). A couple of hours later, I get contacted by Mark, the sales Manager I believe. He was a nice guy and was able to get my trade value up to the number I felt comfortable with. Enjoyed the short time I got to work with him over the phone and I agreed to come down (I live an hour away) to test drive the car the next morning. Jodi texts me soon after I finish chatting with Mark and says that she'll see me tomorrow. I'll admit, I was a bit annoyed at this since I just wanted to work with someone who would prioritize me. When we went to the dealership the next morning, Jodi hands us the keys and we go on our test drive. She told us ABSOLUTELY NOTHING about the car (which luckily I already knew a fair amount about because I've been doing research for a few weeks). I have bought several cars and I have never had that kind of experience. She did not ask us any questions as to what we were looking for, special things about the car we were looking at, nothing at all. She just moved us right on into the finance portion of the gig after we got back from the test drive. Now, again, I felt confident buying the car because of my own extensive research and it drove great as expected, but I was appalled at the lack of interest she showed in me and my husband. I don't want to rag on Jodi because I am sure she's a nice person, but she did not SELL me any car and she made me and my husband feel we were not worth her time. Trying to get ahold of her while she's selling three different cars to three different people simultaneously was a complete insult. Then there was Jimmy in finance. This guy is exactly what you imagine a used-car salesman to be. Even though I bought a brand-new luxury car, it was a very uncomfortable experience. Jimmy tried to scare us into adding on multiple warrantees and things into our financing. He said the extended warranty was very critical because I am only getting a 4-year LIMITED warranty. My husband and I both looked very confused because everything we read online for Lexus' warranty is stellar and one of (if not the best warranty) in the business. Jimmy told us that if the heated seats go out in a year because of "over-use" that wouldn't be covered, but if we got the extended warranty, it would be. My husband quickly rejected that. We asked our salesperson Jodi about the warranty and she confirmed it is a 4-year bumper-to-bumper warranty. Jimmy was doing his very best to deceive and scare us into purchasing this extended warranty, even after we told him we trade in vehicles every three-four years so it wouldn't be necessary for us. Obviously we declined and were polite throughout the entire process, but the more we thought about it, the more aggravated we became. Those were the big issues I had, but I could go on about the tech guy who was nice, but could not get my digital key to work (something I had to figure out on my own later), how they promised all-weather floor mats and then tried to charge me for them later (I did end up getting them included but had to argue with them about it), and more. I do recommend Mark Mariani as he was the only person to show me any kind of respect. When you're buying a luxury car, you should get a luxury experience. We...

Buying our Lexus from Stevinson Lexus of Frederick was honestly the absolute BEST car buying experience we've ever had - hands down - and I attribute that to our sales rep Chad Dahlinger. Chad was an absolute delight to work with from start to finish. In addition to being highly knowledgeable & professional, he is incredibly down-to-earth & approachable, so much so that it felt like we were buying a car from an old friend versus a stranger we had just met. Chad's personal charm & consultative service mentality made all the difference in the world. He's a "one of a kind" kind of guy, no doubt! I was honestly a bit anxious about the car buying experience given our past experience with other brands/dealers, but was pleasantly surprised how different our experience was working with Chad. We never once felt pressured & I immediately knew we were in excellent hands once we started working with Chad - he provided such an exceptional experience & everything went smoothly. Even though I'm sure he juggles a lot & constantly deals with a variety of different people, he made us feel like we were his only client. On a personal note, I also love the fact that Chad is a former Marine because I love supporting our veterans by doing business with them. You can tell that Chad is a man of honor & high integrity , and that is the kind of people I intentionally choose to do business with. In a world full of many buying options, it's the people who make the difference - and Chad made all the difference in the world for us!

Chad & the entire team we worked with at Stevinson were absolutely fantastic! The Lexus product stands on its own merit & reputation, so it really comes down to the people & service when you are choosing a specific dealer to work with. While I've owned other luxury car brands, this is my first time buying a Lexus, and I can tell you that I will be a loyal customer for life because of the exceptional experience working with Chad & the entire team at Stevinson. In fact, I would go out of my way if I had to just to buy a car from Chad – that's how amazing he is! 😊

I also want to give a special shout out to the finance manager, Jimmy, & the tech consultant, Scott. Jimmy was an absolute pleasure to work with - I've never enjoyed filling out paperwork as much as I did & that was because of his friendly, down-to-earth personality & great sense of humor. I don't think I've ever laughed as much as I did over what would normally be a boring paperwork experience. Lol! 😊 Scott, who provided our technical orientation, was equally phenomenal. He was so friendly & patient as I learned the new features of my car. It's admittedly overwhelming with all the technology features but Scott was incredibly knowledgeable & graciously navigated me through all the key features, never once getting impatient. Even though I'm sure he routinely does this over and over & has to deal with varying technical skill levels with clients (which I imagine can be frustrating at times), his calm demeanor & teaching style made me feel completely comfortable with all the new technology. The orientation Scott provided honestly made a significant difference – there's no way I could've figured all of that out on my own without having to thumb through the owners manual which probably would've taken me 10 times as long to figure out.

All in all, this was an incredible buying experience & I am ecstatic about my new Lexus! I look forward to dealing with Stevinson Lexus on all of my service needs in the future – I cannot recommend them highly enough, and in particular Chad Dahlinger! I will be a lifelong client as long as Chad is there to sell me a vehicle! 😊 And I will also be referring Chad and Stevinson to all of my friends – I can't wait to tell them about my new vehicle & awesome experience dealing with these guys! Thank you to Chad & the entire team who supported us - I sincerely appreciate ALL of you for making this such a positive...

So i brought my car in to them not last September but September 2023 because my key fob wasn't communicating with my car. After a year of pretty much being told by my service advisor that he didn't know what was going on with my car, (and on multiple visits asking for the keys for my car so i could get something out of my car) they told me they couldn't fix it.To find out they lost all three sets of keys i gave them . That means any work that they have said they were doing anything on my car since march (because that was the first time i remember asking for my keys and they haven't been able to find them) has been for nothing because , you couldn't fix my car WITHOUT THE KEYS to see it the car was communicating with the fob.The first time i went to puck up my car, after renting a trailer to pick it up it was in pieces then after they put it back together i get it home. I have a friend of mine who owns one of those expensive car scanners attach it to my car to see what my options of fixing are and the car wont even communicate with the ecu of the car now. So not only is my car still not working but not there is not any way for me to find out if the original code (b2784) is the only code still wrong with it but i cant even find out what more they messed up on my car. Now not only cant i work on it but i cant even fix it because there is now way to test if the original problem has been fixed because there is no key fob programed to my car to test it. Im sorry but a short to the smart key antenna coil should not take a year, four different computers systems three new key fobs to fix. I also forgot to mention they lost one of the computers i bought to fix it so i had to buy another one, and when i got the car back it had both computers in a box (the first one i bought and the second one i bought after they lost the first one) unless they just put the car back together without any of the parts i bought back in there. And if they just put the original parts back in they should of hooked them back up. So yeah something needs to be done about this. And i dont want to hear from their service manager because he has no clue about what was going on with my car because he is new and has only been told about the problem second hand. I was fine with them not being able to fix it, i have been doing research got a hold of the Lexus manufacturer service manual where i could almost build a new 08 es 350 from the ground up. But the amount if work that im going to have to do just so i can get to the point of testing if the work has fixed my car because of this company is ridiculous. I wouldnt bring any vehicle to their "certified service department" with anything more than a oil change because i figured out how to fix my car problem using their mechanics guide before they did. And it is starting with the one part and only part in the smart key system they...