Stevinson Hyundai of Frederick — Local services in Frederick

For Longmont- I think they closed this location / moved for Frederick.

I did not have a good experience with Cadence and Ana in June 2024. They were extremely rude towards me and disrespectful of my time. Do not give them your business. Also, the entire building stinks of cigarettes. Not a place you want to be sitting around. Hopefully the new location doesn't smell.

I had to take a bus, rent a car, and travel 5 hours to get there since my 2013 Dodge Grand Caravan passed away. When I gave them an offer they took 3 hours to get back to me. While I was waiting for their response I was egged on for 15 minutes at a time for 3 hours "I'll call you back in 15 minutes, we're just swamped." they said. I could see other available agents waiting for customers to come in, so their offices weren't completely full. I had to leave the dealership to get the rental car home in time (a 3 hr drive from Longmont). After being breadcrumbed along for so much time, I was livid that they made me wait so long only to refuse any negotiation, so I declined the "offer" which wasn't even an offer and was actually more expensive than the price listed online, and walked out. I cried in the car out of frustration, anger, and disappointment when I got back to the car, knowing that I'd have a 3+ hour drive back home after suffering through all of that. Cadence, who took 3 hours to get back to me only to say "no", then continued to disrespect my decision, and came out and knocked on the window to inform me that they were closing in 5 minutes and ask if I was going to take the original offer or not, to apply pressure or something, I don't know. I rolled up the window on him, so angry that after I'd already declined his offer he would violate me like that. He persisted to text me on my drive home and say that he spoke to his manager and will generously hold the "offer" until the morning since I've clearly "had a long day" (no thanks to you, Cadence).

Then someone else, Tanner, messaged me the next day and gave me my original offer. He was much more respectful, understanding, and helpful throughout the process. It was nice to have the offer accepted, however, to purchase the car I had to rent a car AGAIN ($160), drive 3 more hours there and 3 more hours back home, etc. If they were going to take my original offer anyway, why put me through the trauma of negotiation with an incompetent salesperson, and all of that drive time ($300 and 12 hrs of driving in 2 days)? Regardless of the insanity that had previously occurred with Cadence, Tanner was great.

The dealership also could not provide me with an inspection of the vehicle.

After purchase, my title was mailed to the wrong address despite my follow-ups to ensure the title was mailed to my PO Box, NOT my street address. It was then returned to the sender, so they had to overnight FedEx it after that. And when I FINALLY got the title, my name on the mailing envelope was misspelled. I'm lucky the Title ever made it to me. Then when I brought it to the dealership it had information missing, namely the vehicle weight, which caused additional problems. When I called to inquire about the title I was told "The sticky note with your address must have gotten lost." Get a better system. For a $40,000 car I expect the bare minimum, the Title sent to the correct address, and with my name spelled correctly.

If you absolutely must purchase a vehicle here don't waste your time with other salespeople, do it with Tanner, also call Chris the Finance department every day until you receive your documents to make sure they're on top of things sending important documents to the correct address, and with the correct name on it.

EDIT: To prevent Tanner from getting any more heat for this review from the managers at this location, and because he helped me out and has continued to be helpful, I have increased the rating by one star. I stand by the rest of the review though. Confused about why he would be getting heat when he is the only one getting a shout-out. Cadence should be...

Stevinson Hyundai provided the most horrendous and unprofessional customer service experience of my life.

I sold my 2015 Hyundai Tucson to Stevinson Hyundai. I decided to sell it because an independent repair shop diagnosed the engine (~75k miles) with low compression and significant blow by, issues known to be associated with the faulty engines in the TXXM class action lawsuit against Hyundai and Kia. After a failed attempt to appeal to Hyundai corporate for an engine replacement, I decided to cut my losses, sell the vehicle, and buy something reliable like a Toyota or a Honda.

The dealership agreed to buy the vehicle for $4,500. I went in with my parents to sign over the title and do the paperwork on March 5th, 2025. The sales associate double checked that he had the correct mailing address to send the $4,500 check. He said that their title clerk was out or something and that it might take a few weeks to receive it. He said that if I hadn’t received the check in about 2 weeks to give them a call.

I waited for three weeks because I have worked many understaffed jobs and have a lot of empathy for slow downs. I finally called on March 27th to ask where the check was since I hadn’t received it in the mail. They told me that they sent it to my parents’ address the day after I sold them the vehicle. I asked why they did that since the sales associate verified the correct mailing address (mine) TWICE, and I also noted that my parents never received a check in the mail even if they did send it. He said that they would void that check and send a new one the next day. I was frustrated but waited three postal service days before reaching out again. This was a local mailing and shouldn’t have taken longer than that. I ended up reaching out on March 31st since they told they would reissue the check on March 28th. I left a voicemail because no one picked up the phone. I asked them to call me and give me an update since I hadn’t received the check. They didn’t call back that day or the next, and by Wednesday, April 2nd, I still hadn’t received the check or a return call.

My partner called the dealership 3 or 4 times on April 2nd to demand the check because I was busy the whole day. My partner left several voicemail messages at various points throughout the day (late morning through late afternoon), and no one called back. Eventually, I called around 5:00 pm on April 2nd and was surprised that my call was answered. When the person on the line told me that they would have to take down my name and call me back the next day, I said “absolutely not” since they were incredibly unresponsive and had not followed through for almost a MONTH on a legal agreement to pay me $4,500 for my car. They transferred me to the business office, where I talked to someone who told me that they were busy with month end processing and that the person I needed to talk to wasn’t available. I told that person that, in the absence of talking to someone who could find my check and deliver it to me, I needed a promise from him that he would call me back the next day. He agreed.

The next day, this employee didn’t call me but texted, giving me the option between having the check mailed and picking it up at their business office. I decided to pick it up because they had proven that they were incapable of mailing a check. I picked it up April 4th, and the employee who met me outside the office didn’t even ask for my ID before handing over the check. BEST PART - the check is dated March 6th, so they had it printed the whole time, failed to mail it TWICE, and at no point apologized for the fact that I had to spend weeks begging them to fulfill their end of a contractual obligation to pay me for the car I...

Final update:

OK... 3rd update. These guys really are trying. So much so that I've decided to trade in one Hyundai and buy a new one. Something I said I'd never do.

Hyundai, the company, does have some issues though. They prioritize selling new cars over providing parts for service and the dealer network pays the price.

They also do have some quality issues. Toyota, Honda and Mazda are more trustworthy in the quality department.

That said, they're cars are both innovative and well designed. If you're looking for a 10 year car, this isn't the place. If you're looking for a 2 year car on a lease, THIS is the place to buy and the brand to buy.

So, good on you guys. 5 stars.

2nd update: They're trying. Hyundai can't seem to get parts to the US which dealers can't control. They've done all they can for now.

UPDATE: Upgrading this to a 2 star (from 1) for the dealer (only).

After an long period (months) of being ignored by the dealers service department, they finally got on top of the issue, and it seems, they're now trying their best. I understand they couldn't do anything, but the lack of communication was one of the worst I've had with any dealer in my 50+ years of owning cars.

That said: The dealer DID fixed that part. They have been keeping me updated via texts (as noted by their comment below).

Hyundai, however, is failing very badly in taking care of it's customers. I get that the dealer can't manufacturer the parts themselves, but, I can't give any more than 2 stars until this is fixed.

As of June 12th, 2025 Hyundai has been unable to provide a simple seal for the bed of the truck. That's just unacceptable. Period.

This seal protects the beds storage compartment. It also keeps water out of the undercarriage. I'm unable to use the storage compartment for storage. I don't trust the bed of the truck to not rust out now due to this fault in the trucks design.

I'll upgrade this is the dealer can figure out a way to fix (after six months of waiting) this problem, but not before.

Original Post:

As of right now, very unhappy with the service.

A simple part (a seal that keeps water out of the frame under the bed) peeled off when i opened the bed compartment (WTH? This truck is brand new). This happened in January.

I've been told, each month, it would be another 30 days to get the 'backordered' party. The service department stopped returning my calls/text about 2 months ago (although the parts department was great... they at least tried).

I've left my last message with the manager off the service dept (Brian), with hopes this will get resolved before I have to escalate it to the GM, then the corporation.

This should have been a very simple easy fix. Worst case they could have replaced the compartment (higher cost, but at least a happy customer then)

All they had to do was communicate with me regularly vs. my having to track Steve the service rep down each month (after he said he'd call me with updates but never did). Then, ignoring me and not returning calls or texts, the last couple of months.

This is my first, and likely my last, Hyundai vehicle.

Hopefully I'll get a call back soon with a resolution shortly after. If so, I may up the rating, but until then... not a happy customer.

Not...