Mr. Appliance of League City — Local services in Friendswood

Probably the most upsetting things I've had happen to me with any repairs to my home. I called Mr.Appliance to get my Microwave fixed and when talking to there customer service, I asked her if it is usual that they cant fix microwaves? She said No it won't be a problem, I said what happens if they say they cant fix it, she said that never happens so you will be fine, that false sense of security fooled me so I set up a appointment and the technician came out. He said the magnetron was bad and you need a new one and thats going to cost 500, i said ok so this is going to fix it, he said yes and if it doesnt we will keep coming out till it is fixed, i was scared by the number but its a built in microwave so the hassle of getting a new one to fit the wall was a pain so i asked him to order it. The part comes in he comes out and puts it in and it frys the new magnatron in a couple days. I call them back out and he says well maybe its this and maybe its that. Im thinking ok so I spent 500 for nothing and you cant fix it. He reassures me again and says oh we will fix it. He orders another magnatron and I ordered another part and he comes out again and installs it, its fries a few days later. I was curious of next step he said its broke you cant fix it. I said ok well since you could fix it can I get some of my money back since you couldnt fix it like you said you would. He said no and offered to fix something else or install something for free later. My thought.... if you couldnt fix this like you said you would why would I call you out again to overcharge me and not fix something else? Save your time and your money, go somewhere else or just buy a...

Mr. Appliance's warranty is conditional. They bricked my fridge when trying to perform a repair under THEIR warranty and told me it wasn't their problem.

Mr. Appliance fixed my refrigerator (failed compressor) in April of 2022 and gave me a 1-year warranty on parts and labor. For $1,575 they replaced the compressor and evaporator coil.

Early February of this year (less than 1 year later), the compressor they installed failed. The repair guy came to install a new compressor (didn't feel it was necessary to replace the evaporator coil like the first time), but apparently didn't have the right tools to purge the lines. He came back a few days later, installed the new compressor, and left saying everything was working fine. Unfortunately, that wasn't true.

They came back later saying it probably leaked freon, but then determined the compressor THEY replaced for $1,575 contaminated the condenser lines essentially bricking my fridge. When I asked them about any compensation they said sorry, but no.

I don't expect a full refund, but jeez, Mr. Appliance's repair didn't last a year and now I'm stuck having to buy a new fridge. Would recommend you go elsewhere if you want to get your...

Had a great experience March 2025 with prompt and professional service. Issue and part fixed however at the end of August similar issue was noted so we contacted the company as they have a one year guarantee. It was very difficult getting a hold of anyone and we kept getting transferred to an answering service that would only offer an appointment. There was no ability to communicate any issues or concerns. After a couple of hours and a dozen attempts we were finally able to get a hold of someone. Unfortunately, wait time was over a week to have a technician come out. When the technician did come out, he was very unhelpful. Our fridge was making the same sound as the last time and he stated, the sound wasn’t too bad and shouldn’t be an issue- which simply isn’t the case. He wasn’t really able to explain to me what the issue was. Shortly after he left a new sound came on that is much louder, and can be heard throughout our home. I called the company to discuss our concerns but again, same automated message came up without the ability to talk to an actual person. Very disappointed in the care especially since the initial experience...