Roses Flooring and Furniture — Local services in Galax

I was shopping kinda late Sunday evening at the Galax location and came across a coffee table with matching end tables that I was interested in. The sales associate Issac was very helpful and pleasant. I wasn’t in the correct car to take the furniture home so Isaac let me know that I could go ahead and purchase it and that he would back in work the next day at 10:00 so I could pick it up. When I came back to pick up the items I had changed my mind and again Isaac was very helpful. He checked for the one that I wanted to exchange for and went out of his way to go into it the overstock trailer to look for it. Isaac was very kind and helpful. He had great product knowledge and was very informative. In today’s times you don’t find many young folk so willing to go out of their way to help. Good job Galax Roses for hiring this young man. If I were still a store manager I would recruit him for my own team....

I bought a couch there a a couple weeks ago, was told it would be there today. Here I am sitting and waiting to go pick it up 1 o’clock pm I finally call b and got told that half my couch was there and wasn’t sure when the other half would get there. Why tell me a day it would be there b and not call me to let me know that there is a delay? I understand that this covid-19 is making it hard on things but call me and tell me that it won’t be here on the day I was told! I edit this one because I got called saying it was there then called me the day after and said it wasn’t there they got a order mixed up. I was not told about a 4 weeks time frame when I bought this couch, the guy Todd has told me this and that and it’s never what it should be. I’m almost to the point where I will cancel the order The order and will NEVER buy...

My husband and I bought a reclining loveseat from Roses last year and loved the quality and the comfort it has given so far so we decided to shop there when looking for our daughter a twin bed. Todd immediately began helping us and showed us a bed that our daughter fell in love with. We couldn’t have asked for better customer service! We will be returning anytime we need any type...