YK Communications — Local services in Ganado

I just have to brag a little on a local company! YK Communications really showed up for us today. Their customer service is what I would call top notch. Our system and internet went down around lunchtime. I worked on it for awhile and then decided I better call their tech. I was put through to two very nice and helpful guys who worked really hard to solve our problems but it turned out to be more than they could fix over the phone. I explained how bad our situation was since we were completely unable to work. No phones, no internet no nothing. They immediately sent someone to El Campo. I feel so bad that I don’t remember his name but I was a nervous wreck being that we hsd not been able to work for several hours. He was so nice and went to work right away. Then here comes Robert Kollaja to give a helping hand. They immediately knew what was wrong but still troubleshooted our system. We needed a switch that needed to be brought from Ganado and it was getting close to 4:00. They kept promising they would do everything they could to get us up and running. A short time latter Joel Green shows up with the part and he also started helping. By 4:45 they had us back up and we were all so relieved. To me it seems customer service is a thing of the past for some but not YK. They did all they could to help us out and it was so very appreciated when your business relies on the internet to run. Thank you again for all...

We recently had our security system replace at our place of business by YKC. We replace a very aged coax camera and wired alarm system with an amazing internet-connected system. We were pleased with the whole process from quoting, sale, design, installation, calibration, to follow up. Allen went above and beyond to find the best solution for us. Robert and the install crew was clean, professional, and experienced. The back office and Allen followed up with us a few times to make sure the install and the configurations were to our liking. An A+ Team! We're glad to have a company that understands customer service and works to be the best in...

Alex was very professional. He called prior to arrival to discuss what was the best time I would be available. He arrived on time. He had a smile and was very determined to satisfy me as a customer to get my cameras back up and going. He took the time to show me my preference on angles of direction where I was comfortable to have them set before leaving. I definitely would recommend to family / Friends that YK communications highly trained Mr. Alex Campuzano to be a professional technician as leadership to train others! He was the best and loved his personality and how he handled with promptness and dedication to his...