Verizon — Local services in Garfield Township

I was in Verizon a few days ago with my 86 year old mother. It was not our first attempt at getting help with her phone she left out in the rain. We had been to Verizon corporate on Airport Road and given zero help!! I understand that there was a “no touch” policy in effect but we got absolutely no help or direction except to go to Best Buy. Same thing happened there except they could touch things. The guy who helped us was basically useless since we went on to find that the “wrong code” my mom gave him turned out to be correct. We went to Verizon! They were bound determined to help my Mom! They came up with every possible solution and were successful!! In these unsure times, I am absolutely certain that my Mom was treated with incredible respect!! Thank you so much to the young lady and man who went above and beyond and kept a smile on your face!! Best customer service I have experienced in...

Do not go to this Verizon store! We were told two completely different ways to upgrade our phones by different people. The first gentleman (who ended up being correct about or upgrade package) was very nice; however, the second gentleman was rude and pushy about buying their accessories, telling us that we shouldn't buy things online. After being at the store for over an hour, the second gentleman started helping a family of 5 before he was done with our appointment. We've spoken with other Verizon stores in the area, as well as Verizon customer service, who have all told us that our upgrade problems at this store should have never happened and something didn't sound right about how this store handled the situation. We wasted a lot of extra time trying to sort this all out. Do yourself a favor and just go to another...

Imagine getting unauthorized charges, coming back to this store, being told to go to their “corporate” store in Grawn and then finding out in grawn that the corporate store is in traverse city and then getting told by the corporate store that you need to do this on the phone and then getting told you need to go back to this store I am dumping a 1 star review on.

You don’t have to imagine you can just come here if you’re some sort of sicko looking for this kind hellscape like experience one would only think possible in the 1985 movie Brazil’s featuring Robert Dinero.

Verizon phone support is at...