Quality Structures — Local services in Garnett

Overall pleased with material quality and most of customer service. In the end my ~$20k+ material kit could have used 500 more screws and I had to drive 50 miles one way to pick them up.

I ordered and received my material kit May of 2018 and am finishing up the last screws July of 2019. I built a 40x60x14 on my own while working a full time job so that's why it took me a while. Sales rep Jason was good to work with throughout ordering and receipt. I found a 2*12 to be split a couple months after receipt. He sent out a new one no questions. I asked for some matched paint to touch up some scratches I caused and he sent out no problem.

Dan at the help desk was always prompt in getting back on my "how to build" questions. Thanks Dan (and Yoder)!

Fast forward to recently i realized i'm going to end up short on screws and I call Jason. He no longer works at QSI I get transferred to Bob. He says "sorry, you got the number of screws you pay for and there is nothing I can do." I explain i ordered a kit to complete my building and I can't complete it because i don't have screws. "sorry" was the answer i got. I'm not as chapped about paying $40 and half a day to pick up screws as much as it that fact that Robert doesn't comprehend the importance of taking care of the little guy. I'm pretty proud of building this building and would be telling a lot of good stories including the QSI name but now i'll likely keep a recommendation out there to consider Menards, Yutzy, or...

As a follow up to my review I think it is important to note that representatives from QSI came out to my inspect the barn they built for me and hear my grievances. As noted previously, I was not happy a customer. To QSI's credit they noticed I had damaged an exterior panel and without my asking replaced it at no charge. They also made every effort to satisfy me and have done so well enough that I have asked them to bid additional work. As always, the difference between good companies and bad is what they do when things go wrong.

Very pleased with the framing for the barn QSI is building for me. Have waited over a month now to have the concrete floor poured. One delay (excuse) after another, even though it has not rained but once in the last 6 weeks. I have no idea when the concrete will be done and cannot get a response from QSI. Considering that I have other trades that cannot get their work scheduled I would never use QSI again. Quality structure yes, communication and scheduling is...

The folks at QSI are true professionals. They operate like a military operation (Based on 24 years of military experience conducting numerous peacetime and wartime operations). The initial visit is performed by a seasoned QSI member (James Matthew), the next team shows up with all the materials, the follow-on team builds the structure, and the original seasoned QSI member conducts final review / quality control check. I couldn’t be more impressed, and as a retired military officer, I have extremely high standards. Did I mention they completed the two structures in a fraction of time I anticipated (two days)? I was thinking it would take seven to ten days. An amazing team! I am meeting with the same professional QSI representative / team this month to extend one of the original structures. Also have plans to use QSI to build a bunk-house next year. Don’t hesitate, you won't find a more competent and professional team than QSI. You can...