Heartland Appliance And Repair — Local services in George

We had Heartland Appliance and Repair assigned to us by the Lowe’s Protection Plan. We had a range hood that needed the Electronic dashboard replaced. The repair man that showed up was completely unprepared. He didn’t know how to start working on the appliance, my husband had to show him how to open the hood. He didn’t bring a step stool, so I had to find one that would work for him. He worked for 4 hours and did not resolve the issue, in fact he left it in worse condition. He said he needed to get a wiring diagram from the manufacturer.

He returned the following week, I shut the breaker off like normal so he could work on it. He worked on it for another 3 hours and then called me into the kitchen and told me it was not repairable. He scolded me for it being greasy and told me I should have called sooner. This time he didn’t even bother to turn the breaker on to test it, he knew he wasn’t able to fix it. He left it worst than previous time, we weren’t even able to have our breaker on because the fan was running constantly. We have had it for 4 years, it worked fine for the first 3 years but whatever line he gave Lowe’s they deemed it as an installation problem. Therefore not covered. After 4 years I don’t think so...luckily we were able to get a second opinion by our favorite Lowe’s protection plan provider Landegent's Appliance Service.

I looked over the previous reviews and noticed Heartland likes to come on saying they didn’t provide service to the reviewers that gave them a low score, Heartland definitely provided a lack of service to our appliance and I verified that I have the correct company by the phone number that they called me from....do yourself a favor and use a different...

What a difference between you guys and the last people that came out to service our washer & dryer. We called the warranty company and the person they sent came without a call first (and at the wrong time). He ran a quick cycle on the washer with a shirt and a couple of pairs of socks and said he didn't find anything wrong. He left without telling us and then started arguing with me when I told him to come back and I'll show him what the issue was. He just wanted to get out of there--that is NOT how to handle a repair. This IS how to handle it:

I got a call the same day as the repair was requested. Also got a call prior to arrival. When Brad got there, he took apart the washer and showed us how it worked when it spun and explained how different loads can become unbalanced. He gave us a few things to try if it happened again. He also ordered dampers just in case. The dryer he took apart and did some checking and determined there was a part that needed replacing.

A few days later, we got another call to schedule him to come back since the parts had come in. He called prior to arrival at the designated time. He replaced the parts and our units are both working as they did the day they were new.

The other company could learn something from you guys. We will go out of our way to do business with you in the future. Excellent customer service and attention to detail. We couldn't be happier--thank you and thank Brad for taking the time to research an intermittent problem. He also took time to explain things and made sure all of our questions...

I haven't had a good experience with this company that was hired by my home warranty provider. My washing machine was stopping on the spin cycle. It was still usable as you could reset it by unplugging it for 5 minutes. May 8th they came out and he didn't take anything apart or call anyone, just listened and said it's the capacitor. I had to pay 85. dollars for that highly diagnostic service call. He ordered the parts and returned on May 15th to repair. Nothing was said about it not working so we assumed it was fixed. We tried running a load and it now stops on the rinse cycle. We tried unplugging to reset 4 times, but it will not continue or restart. Contacted the warranty company so they're aware of the poor service and then called Heartland. I explained the situation and said I shouldn't have to wait another week. Her response was they have to wait for parts they can't control that. No accountability whatsoever. I understand waiting for parts, but they don't even no what parts are needed and that is the piece I shouldn't have to wait for. She also asked if I contacted the warranty company. I told her I most certainly did, so that they're aware of the poor customer service provided. To which her response was, Oh, well do you want me to cancel the ticket? I'm not sure if it was a threat or a question at that point. But I said the warranty company hired you not me and they still want it to be you. It's not my decision to make. No, I don't want it canceled. So, now I'll probably have to wait another week just to look at it and another for...