Costco Wholesale — Local services in Georgetown

I have been an Executive Member for almost a decade now. Been to Costco’s in 6 states and this Georgetown location has ruined the district for Central Texas Costco’s. Let me explain: I ALWAYS have my barcodes turned up for quick and efficient scan, pay and get out and go. Then for whatever reason, cause we’ve heard different reasons as to why, they stopped letting us scan our own carts. And that was fine WHEN the employees would scan for us, which they did for a few months. Now we have 4 people standing with their scanners talking by the managers counter. Not once, not twice, almost every time (middle of the day shift) and we are bi-weekly shoppers. I will have employees that know I have my barcodes turned up and they will look around like they might get in trouble and scan my cart while I pay and all is done. This is more efficient for your customers and your employees. Then today I was told rather snottily that it’s MY JOB to take everything out, scan it manually without the scannergun and put it all back in. (which if this is going to be thing from now on then you must put barcodes on the bottom or side of the premade food cause I asked this woman to scan it and she looked so annoyed and grabbed it, flipped it up side down to scan it and the curry went all over the lid. Which is what I was trying to avoid. And the latest, We now have to scan our membership card on the way into the store, which I get it and appreciate, I pay for my membership I don’t want non-payers sneaking in of course. Next I scan my member ID at the register and have my receipt checked which is ALL fine BUT if we have to have all that security can we have the handheld SCANNERS BACK. And if not make sure your employees scan especially if my barcodes are all up. There is literally no excuse after all that security to make us scan every single item with the machine and not with the handheld scanner. Look, I expect this treatment at Sam’s Club but out of all the Costco’s I’ve shopped at through the country this district in central Texas, starting with Georgetown are lazy and treat their decade long executive loyal customers and IM AN INVESTOR very poorly all of a sudden. And I’m not the only one. I know my neighbors and several others in the small business community are pretty annoyed too. And I’m fine if policy needs to change, which it doesn’t as I said previously y’all enough security, instead the employees that guard the scanners with bad attitude could do their job and scan everything as they always have. It takes 3x times as long to take it all out, put it all back in. Listen I own a retail store, I understand security and annoying customers and “Karen’s” which I’m sure you think I am but I love Costco and have for years but the treatment toward myself and others is unacceptable. And as an investor we are supposed to be better than this we aren’t the Walton’s. Now give us our handheld scanners back and put the scanner “guardians” that hang out chatting to WORK. I didn’t want to give this review but recent treatment tells me I needed to. One star should have to be elevated to district manager I think. Fix this issue please. I’m...

I have been an executive member with Costco for 17 years, but after today's experience with the store in Georgetown, TX, I have decided not to renew my membership. I moved from Tennessee about a year ago, and I have not had negative experience with their personnel until today, and never in the stores in Tennessee. But the rudeness of the cashier and the manager I have experienced today was so negative that it canceled out all the good experiences I've had.

I went to the store to buy groceries with my boyfriend, who shares the house with me. I am the Costco member, but I've been using his credit card to pay for shopping since he has been helping me financially. Nobody at Costco ever complained about this arrangement until today. We have made major purchases including appliances and electronics in addition to the groceries in the past, always charging to his card, and it was never a problem. However, today, this one cashier began interrogating me who was paying for the groceries after I asked my boyfriend if he wanted to scan his credit card or if I should scan mine. She immediately assumed that I was committing a membership fraud, asked (very rudely) why I was not using my own credit card (fyi, I couldn't even if I wanted because I was carrying Amex and Costco does not take Amex) and said I could not make the purchase, although I showed my membership card, my ID, and I was paying with a card that was in my wallet. I asked her if it was a new policy since I have never had issues in the past. She began arguing then said she had to report this to the manager. The manager showed up and immediately began interrogating about the payment arrangement. I repeated the same information. The manager said "I don't know how you got away with this for so long. I'll let it go for this one time, but next time we catch you, we'll have to flag your membership."

The line was getting long behind us and I did not want to raise ruckus, so I said fine, shrugged it off, paid for the purchase with my boyfriend's card, and left the store. All they had to do was to show a little curtesy and professionalism and explain I had to use a credit card with my own name on it, if it was really their policy. Instead, they accused me of fraud immediately with no explanation with a threatening attitude in front of other customers. They did not even explain what exactly I was being "flagged" for? The cashier and the manager were both rude, condescending, and assuming with zero customer service skills. They have just lost a 17-year-long...

Updated 11/21/23

Having previously reviewed Costco's pizza, I'm pleased to report significant improvements in their overall quality. Most notably, the crust has evolved considerably - it now achieves an appealing golden-brown color and maintains the structural integrity necessary to support the generous toppings. The crust's texture strikes an excellent balance between crispy exterior and chewy interior.

The only minor critique involves the cheese being slightly overcooked, showing occasional burned marks on the surface. While this doesn't significantly impact the overall taste.

Comparing this to my previous review, the progress is evident. The enhanced crust quality alone represents a meaningful step forward in their pizza-making process. Despite the slight overcooking of the cheese, Costco's pizza continues to offer remarkable value and shows promising development in overall quality.

Updated 8/11/24

I decided to get another cheese pizza at this Costco location a few days ago to see if there had been any improvements since my last review. Unfortunately, the cheese pizza has gotten worse. The cheese was completely burned, and the pizza had no taste.

6/26/24 I have been a fan of Costco's cheese pizza for quite some time, often enjoying its delicious blend of cheese and sauce. However, my recent experience has been quite disappointing.

Firstly, the cheese to sauce ratio was off. There was an overwhelming amount of cheese, which completely overshadowed the minimal amount of sauce. The balance that usually makes Costco's pizza enjoyable was missing, making the pizza taste one-dimensional and overly rich.

The crust was another letdown. The area around the center was extremely thin and soft, lacking the sturdy yet chewy texture that I usually look forward to. This made the pizza feel floppy and less satisfying to eat. Additionally, the slices were not cut proportionally, which is a quality issue and shows a lack of attention to detail.

Overall, while I have had many good experiences with Costco's cheese pizza, this recent one did not live up to expectations. I hope this is a one-time issue and that the quality returns to the high standard I've...