I was in need of a new sofa They had several nice couches at a fairly decent price ($800-1,200 range) but the couch I liked was on sale. She was a little weird, like rambled on never letting you get a word in, but she was nice, so I figured just a personality flaw. She told us they'd arrive the next day between 11:00-4:00. That was fine. She told us the $89.00 delivery fee would just be added to our contract. I put deposit and my banking info when I signed online, and agreed to auto pay through a third party company called "Progressive". She called me on Sunday around 10:45 to tell us that their delivery truck had been wrecked the night before and they couldn't bring it. red flags went up, but I'd already signed the contract. I told her that my daughter has a broken arm and Tuesday was the one day we wouldn't be home as she had a doctors appointment to get the pins removed and cast off. Of course, she says that's the only day they could bring it. I told her that it would have to be either Mon. or any day during the week, just NOT Tuesday. She said she was going to see what she could do. This shouldn't have been that hard to understand. She said she'd call me back in "just a few minutes" to see if she could squeeze it in on Monday. Although she seemed sketchy, she was still fairly pleasant. That didn’t last after she got our money, sadly.She never called me back. By this time, my husband and I began to worry that we'd been scammed. After about 5 hours, my husband called her to see if she had figured out if they could come. This is when she became absolutely IRATE, agitated, mean, ugly, nasty rude. She SCREAMED so loud. She screamed that "Your wife is a liar, I told her we were coming Tuesday, do you two not communicate with each other?" Tuesday. The only day we stated 20 times that we wouldn't be home. At this point this was getting SO weird. She starting screaming what a bad day she was having to which my husband tried to interject that he was sorry about her day, but we were paying customers, and he'd appreciate it if she'd stop screaming and let us talk. She kept calling me a liar TO my husband who was in the room during my previous call to her asking if they could come any day but Tuesday and was told I'd get a call back. Basically I feel she was on the defense because she knew she'd never returned my call, and wanted to convince my husband I'd lied to him. Who does this?So, she stated her only day was Tuesday and asked what time we'd be leaving to head to the doctor. We live 90 miles from the doctor, so we told her not a minute after 8. She stated she'd be there at 8:00 and hung up. We told her via text that we didn't want to waste her time, or ours in case she was late. No reply. She'd made it sound on the phone, since "the driver wrecked our truck" like they have actual delivery drivers, and that she wouldn't be there during the delivery. I was relieved because by this point I was so appalled I didn't even want to see her. Low and behold, they did arrive on time the next morning (just a couple minutes from the time we had to leave, talk about nerve wracking since their business is far from ya). The drivers are apparently her and her husband. So who knows about this wrecked truck story, but whatever, the nightmare was almost over. Or so I thought.They had the sofa in two packages, on their sides fully wrapped, and didn't put them together, but again, at this point we just wanted them gone so forget it.Tracy told us in text, fb messenger, and on the phone that delivery fee of $89.00 would be billed. When we looked closer at the hand written receipt when they left, the receipt was for $129.00 and said "delivery and set up". Ummm what set up? Shady. When they left, I sent Tracy a text asking why we were charged a higher fee than we were told via iMessage. Text again a few days later read but not replied., 6 days after receiving the couch. We get the papers in the mail from Progressive. The amount is about $35 more bi-weekly, so an extra $70.00 more than what...
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