Mac Haik Ford — Local services in Georgetown

Update: I had to return to the dealership right at closing time to finalize the deal. The sales agent I was working with left as soon as I got there, but I was turned over to another agent to finish up. Before leaving I asked about a second key, they only provided one. I was told to call my sales guy Monday so he can arrange to get me another key. The day after the sale (Sunday) I realized that I left a couple of small items in my trade-in pickup. I sent a text Sunday and I called him Monday morning. He agreed to get the items I had forgotten and he pushed back on the second key, basically refusing to provide one. I pushed back since I was told it would not be a problem. But he said he would speak with the sales manager about it. Later I was told they would get me one. I arranged to return Tuesday before noon for the items and another key. I arrived just before noon on Tuesday. My personal items were returned to me but when I asked about the key the sales guy basically exploded in anger, aggressively denying me what I was promised. I pushed back, an argument ensued. The sales agent was almost yelling at me as he moved toward me in a physically intimidating manner. The sales manager came out of his office after hearing our heated confrontational conversation and basically backed up his sales agent. They both ganged up on me very aggressively. The situation escalated, I actually thought there might be a physical altercation. I was shocked by their behavior - there's a bit more to this story, but the main point is that I was verbally attacked and physically intimidated by a manager and his sales guy. I was not asking for anything I was not entitled to as promised by the word of another sales agent who took good care of me, going over a few details about the truck I just bought. I did raise my voice, but my upset was justified. You don't make a promise and not deliver and then defend it by coming after a customer verbally and physical aggressiveness.

I was humiliated, abused, bullied, ganged up on, mentally cornered, physically intimidated with aggressive body language and posturing, combativeness, and devalued as a person, and customer. It's like I wondered into a pack of junkyard dogs.

I left the Pre-Owned sales department and went to the main building to speak with someone in charge. I relayed what transpired to tertiary management and was told he knew the director of that department and that the issue would be handled. He apologized on behalf of the company. While nice, it's not good enough. It's been 5-days since the incident and no one from MH Ford has reached out to me with any type of comment. No one one should be treated the way I was. I understand it's the holidays and people are on vacation, but I would have thought that someone from upper management should have at least followed up with me. The gentleman who did listen to me was polite, cordial, respectful, and helpful in that he did fuel up the truck and checked the tires since they had low air pressure. A small consolation after being traumatized though. So, at this juncture I still do not have the second key I was promised. I was expecting the key Wednesday. I cleared my day so I could be available, but no one called, not even to report they couldn't make it. I contacted the new car sales manager who did inform me I would be contacted today, Thursday. We'll see.

My experience with the sales agent and his manager in comparison to every single dealership I've ever dealt with in my entire 45-year vehicle buying life can be characterized with one word; Traumatic.

I may update this review again. But that depends on how MH Ford responds going forward.

Original Post: Initially had a good experience. But the buying process soured a bit and I left - removed one star for the hassle they caused. However, they called me back later in the day and we were able to hammer out a deal. Got a...

I was very pleased when I contacted Mac Haik Ford, Lincoln, dealership in Georgetown, TX.

I spoke with a man by the name of Steve at first, and I was asking about the Broncos. He was not pushy or did not try to pressure me in any way, but gave me lots of good information, when I called, and he was very knowledgeable, personable, and provided me with much information. I really liked the way the call went, and I decided right then and there, if I were to buy, that I wanted it would be from this dealership and in particular, from Steve. He and I clicked right away, and it was very much a pleasure doing business with him. He explained things perfectly to me, and did not get upset if I had to change my plan on him. He is very easy to work with, which is something i don't find that often when I go to or call a car dealership. I mostly hate going to or dealing with dealerships, because most of them will not give you the time of day, unless you are going to buy, but Steve was different. He had no idea that I would call him back to buy a vehicle, but I did. It was the way I was treated right from the start, that made me want to do business with him and his dealership.

I called him back a week later, and told him I was interested in buying from him. I told him what I wanted, and he was very instrumental in seeing that I got what I wanted. He traded with a dealership in another city, and then notified me. He sent me a little video of the vehicle, inside and out and explained. I was impressed. He communicates well at every step of the way and informs you of everything that is happening, which is another thing i do not usually get from a car dealership. You cannot ask for better service and treatment than you get here at this dealership.

We then had to go through the process of purchasing, and I figured it would turn out to be a hassle, but it has all turned out to be a great experience. Steve made this who procedure work out smoothly and with very little effort on my part. I loved the way i had to have a notary, and much to my surprise, there was a lady with a mobile notary service who came to my house, and we got all the papers signed and notarized. I sent my cashier's check for the vehicle back with her , and she over nighted the whole thing back to them at the dealership. I did have to go through a process of verifying my identity, where I had to take a picture of the front and back of my driver's license, and then take a selfie, and I must say I did not like the selfie part that much, but I understood why it had to be done.

I just hired a transport truck, and I believe, barring any problems with the transport, I should be receiving my new Ford Bronco this Friday evening.

I cannot thank Mac Haik Dealership or Steve enough for making this purchase of my new Ford Bronco become a reality ! I will definitely call Steve and Mac Haik Ford whenever I am in need of...

Mac Haik Tuay. A job big or small they will choke on them all. I have waited over 2.5 weeks to write this review in hopes that they would reach out to me. They were nice enough to copy me on the email that was sent all the way to the GM Duane Harris and everybody that had been involved. I called a week after the Mac Haik representative sent the email as I hadn’t gotten a response from anyone. At that time I was told that they changed to Microsoft 365 and lost all their emails. So I then gave them another week and a half and still nothing. Honesty, integrity, and customer service is not something that Harris’s dealership cares about. I brought our truck in and was told it would take at least 2-3 days for diagnostic tests. Almost 2 weeks later I was told it would be ready by Thursday afternoon with the latest being Friday at noon. At that time I asked if our warranty covers a rental, which it supposedly does, but was told that I would have to go get a rental from enterprise or another rental company. When I asked for clarification about our warranty in regards to a rental, I couldn’t even get a response (this was through text messages). Thankfully 90% of the conversation is on text. I tried figuring out what time to be there and couldn’t get a response (through texts) Nothing until I finally called and got a response that it now was going to be ready at 2 on Friday with 3 being the latest. I showed up 1:30 and let the service advisor know that I was there and ready for it whenever they were finished with it. Finally around 3:30, I asked to talk to someone as nothing had been communicated with me. The service foreman Charlie Tincher came to talk to me and let me know that they just now got to it. He asked who told you that it was ready to be picked up. I pointed to the service advisor and said he told me it was going to be ready yesterday or today at noon at the latest, then it changed to 2 then to 3. I was then informed that they had 40 other vehicles ahead of me today. After 2 weeks it is still sitting behind 40 other vehicles? Well we have been waiting for a long time on a part. So I look again over to the service advisor and he stated that the part came in a long time ago. It was weird that this lack of communication and coordination is taking place in the actual lobby. If I would have seen this happening to someone else when I was dropping off the truck I would have turned around and walked out. Needless to say, the truck still hasn’t been fixed. Thank goodness they allowed me to have my truck back so that I wouldn’t have to cancel my scheduled events that weekend. All I can say is, if you want honesty, integrity, and customer service you should take your vehicle anywhere but there. They didn’t even try to address this sub par performance when given the opportunity. That...