Total Security, Inc. — Local services in Gilford

Terrible, Terrible customer service. Upgraded our system last year for $$7500 (after being with company for 20 years, it was time for the upgrade) and had to upgrade internet. Was told they would come back out to connect the system with upgraded router. NEVER returned my monthly phone call to find out why the system kept failing. Paid the very high annual fee ($3000) for monitoring but couldn't get a phone call returned ALL WINTER. When we arrived this summer, they finally came out to fix the system, charged another $250. Doorbell still not working; they said they had to order parts. I've called each week to find out what is happening. Sometimes they will answer, sometimes not. Don't bother leaving a message for them, they won't call you back.

Shawn, the manager, does not care if your home is being monitored, if the system gets a failure notice, or if you have questions about your account. In his mind the customer is NEVER right and he ALWAYS is, with no discussion. AWFUL to deal with. DO NOT USE THE...

Just have to say that this business is top notch for customer service! I am not real "Tech savvy" so I have had to call several times. Sometimes it's with just a quick question, but each and every time I call, Kristy is extremely patient and walks me through the process. She is very knowledgeable and if she doesn't have the answer she will get it! I have also had to have a tech out on 3 occasions (to add and more cameras) and Paul has been out every time. I can't tell you enough just how impressed I am with his knowledge,work ethic and customer service skills. He genuinely cares about the big picture. He is very conscience about his job while in your home. I am so glad that I am a total...

My parents have spent thousands of dollars to have this system installed years back. Every time there is a power outage you have to call a tech back to the house at $125 a whack minimum to get everything up and running over and over again. One time they came for $230 and a week later another power outage, system isn't working. They'll never troubleshoot anything over the phone or answer any questions without sending out a tech. I never would've signed up with this company if I had known the poor customer service I...