Brookshire's — Local services in Gladewater

I always buy from the produce section because they are known for great quality and have never had a problem. I brought a bag of grapefruit there told the lady I didn't want a refund just more fruit. She ask me did I have a receipt if not they had to investigate seriously who keeps receipts when they are buying from a business known for quality. I got a watermelon for 4.49 a lemon for 89 cents and a cucumber for 50 cent the grapefruit was $5,49. She told me she would not charge me for the watermelon and the cucumber I said wait you ripping me off for 50 cent then she pulled out her phone and told me she would take the lemon off and I would only be losing 12 cent that was still ripping me off. I left the store and on my way home I decided to pull off the road to check my receipt. I found out she lied she only took the watermelon off. I called back to the store and talked to a manager who was very very pleasant and was told bring my last receipt back. I lost way more than a dollar but it was the principle of the fact a customer should be ripped off I don't care if it's a penny. She looked at my receipt and saw I was telling the truth. She immediately gave me my dollar I was ripped off for. I ask her name she told me Liz and the lady who ripped me off name she said Anna. Brookshires is known for sparkling clean stores, fresh quality, and excellent customer service. I wrote this review so another customer want be treated like Anna treated me. I don't want her to lose her job but it should be documented and put in her file to...

Brookshires in Gladewater, cooked fresh fish, extremely friendly, didn't hang up when we called .. never will use brookshires in Kilgore again!!! No grumpy old lady to tell me to go get a sales ad when I asked what was on sale, like in Kilgore, they told me price of fish, chicken was on sale and fish would take about 10 minutes.. didn't get the, we don't have no fish and the cooks on break..... The whole store just had a different friendly atmosphere!!!..

Once again, job well done,, you Kilgore people keep eating that nasty dried up fish, if you're lucky to get some.. I mean, the fish cook may go on break and no fish out and obviously he is the only guy.. Gladewater seems to have a whole team that has it together.. and cook it fresh right then if there isn't enough.. obviously that's a difference in management.. one cares and one don't.. I know the Gladewater folks are always super friendly and the Kilgore folks not so much, especially at the deli. Ain't been my first complaint about Kilgore but it's all good... I have my store now, Kilgore can keep their...

I just went to the deli bakery and wanted 2 boxes of chicken 10 pieces each. It was 12:05 noon. I was told I had to Call in an order that big. Well I said you have plenty made she said it will buy me out. I wasn’t asked to walk around while they made me some or nothing. I said I’m buying 20 pieces of that chicken or I will get the manager. It doesn’t matter if i buy it all or you sell it to 10 diff people. She gripped but she made me 2 boxes of 10 p of chicken. It wouldn’t have Made a diff if I wanted all that was cooked. Or she could have offered to cook me some and I would have waited. I was coming out of that deli with 20 pieces of chicken after she acted like she didn’t want to cook any. That’s why there’s 2 people that work in the deli bakery.As high as food is someone wanting 20 pieces of chicken should have not...