Lilly Pad Home Decor — Local services in Gladwin

My shopping experience with Kitty was wonderful. The remainder of the experience with the owner was horrible. When my furniture was delivered I was suppose to receive the warranty paper work. The paper work was something they must have printed off from online somewhere. There was no warranty on the frame work, springs, cushions etc, the only warranty was on the fabric which was a poor warranty essentially covering nothing. I refused to pay the remainder until I received the warranty. The owner stated she would email it later. I informed her I would pay for the balance upon receiving warranty paper work. She wanted the sofa and both chairs returned to the store, mind you I have been waiting since September when I placed the order and already more than payed for the sofa with the down payment of over 1600.00. I told her I wanted to keep the sofa and when provided with the warranty on the frame, springs etc I would take delivery on the chairs and pay the balance in full. She stated she would have access to email the following day and would set up for delivery. I received no email no phone call and no chairs. Two days later I I called the owner and she informed me that I would not be receiving the chairs and she was going to report me for harassing her and proceeded to hang up on me. It was the first time I called her cell phone due to Kitty stated she was out of town. The name of the company they stated the furniture came from I can’t find after much searching on line. The sofa is not the color I ordered or anywhere near the quality as the one I picked out in the show room. The material is wrinkled on the side , no tag for the manufacturer etc. I have purchased a lot of furniture in the past from large furniture companies but thought I would support a local business. Needless to say I am very regretful of that decision and have to say she was the most unprofessional person I have dealt with in a long time. I’m hoping she will read this and have the decency to contact me and offer a fair...

This is the best furniture store I have been too. The customer service is immaculate. Marilyn was amazing and shared information about the sale they were having and was very helpful in finding the perfect sofa for my bedroom. The sofa is soft, comfortable, and made with a beautiful blend of material. Thank you so much for helping me find my...

So glad I stopped by this beautiful store. High quality furniture and art work and very reasonable prices. Loved the feeling you get when you are there. Makes you want to do some redecorating. Beautiful gift ideas also. The staff was very friendly especially the owner. Just loved talking with them all. A definite stop next time...