Master Muffler & Brake — Local services in Gleason

Wish I could give him zero stars. I called him on my lunch break at 10 am to ask if he could fit us in today to fix a stud, put on a tire, and do an alignment. (We had to get new tires last minute at walmart late at night because my husband got off work to see a flat tire) walmart couldn't put on the 4th tire due to the stud. I called and the owner was so rude. He said "ma'am it's nearly 11 o'clock and you want me to try to fit you in?" Mind you, I had to call on my lunch break so yes...and if he couldn't all he had to say was sorry probably not today. Then he asked what happened. I explained the walmart situation in which he responded "oh I see you went to walmart first and now you're calling me?" And laughed at me. I responded "yes we had to get tires" he then responded "oh you just HAD to get them?".."well call me back Friday and let me know if you figure it out"... He would have NEVER spoken like that to...

Rusty's attitude really socks... granted that my car maybe old and needed more maintenance.... "Best take your car somewhere else, is what he said to me, if you think I'm not doing my job. " I was charged $1.89 for a blowned fuse and the total charged was $93.92: all because it took them 2.5 hours to find the problem. You're right Rusty, it is time to find another shop to do business with after 15 years plus doing business with you: it is sad that you can not value your loyal customers of 15 years plus, who lives in the same community that you are in. How much more can you de-valued people from...

Have used this shop for repair and maintenace of all our vehicles (truck, minivans) since 2007, after moving to area from Alaska. It's an impressive, if informal, operation with deep technical knowledge and skill as well as a boatload of customer care and enpathy. I highly recommed them, and Rusty, the...