Grange Co-op — Local services in Grants Pass

I am displeased with how I was treated at the Grange. I have been a loyal customer for years. I have had very pleasant experiences most of the time. I recently purchased a carhart jacket. Upon checkout, inquiry was made on what to do about the possibility a return or exchange, for a smaller size needed to occur. I was specifically told by my cashier that all I needed to do was bring the tags that were on jacket, and was told to me, that I can't wash it or it will ruin its brand new feel. That being said, I wore the jacket one time and realized it was one size to big and therefore wasn't keeping my body warm like its intended purpose was. I live in Takilma and work 5 days a week. It can be very difficult to get to Grants Pass before the Grange closes at 6 p.m. Today, when I finally had an errand run, I was rudely denied any kind of store exchange. I had brought all tags, and the jacket that had only been worn once. I have a bank statement showing my purchase the day of. I understand that the Grange may not be able to resell the jacket. However, in my personal experience being a loyal patron of different businesses, any store would at minimum give me store credit to exchange for a size that fit. Carhart would have taken the jacket and the Grange would of had a loyal customer satisfied once again. Instead I was given no customer satisfaction and was treated like someone who had stolen the item from the store. I will most likely contact carhart myself or gift my over sized jacket to the needy. I also will not be shopping at the Grange again. It is a shame cause it is a really awesome local business and I never expected to be treated like that from them. My advice to management is to not be rude to customers, period. It's bad business ethic. The Grange is losing a patron of almost ten years. Was this issue worth it? I don't...

Hello, I am a long-time customer of the Grange, and I am sharing this review in hopes that upper management will consider it to improve customer service. There have been two incidents where I experienced poor customer service at the Grange at the account of management.

Most recently, I visited the store with my two small children, and our cart was full of items. The cashier was very lovely; however, the manager came over and scrutinized her every move. The manager treated me as if I were going to steal, despite having a $400+ tab being rung up. The manager was very rude and made several comments that implied I was attempting to steal items.

Additionally, the manager scolded the cashier for giving me a box to help carry $450 worth of items to my car while managing my two small children. The manager also requested that my receipt be printed for her review, as if she thought I was still trying to steal.

I’m sorry, Grange, but this is unacceptable to treat a mother of two small children trying to shop and support our local stores. I might as well shop online at Amazon if I can’t come in with my two small children and get some friendly assistance while checking out with a full cart. I felt very uncomfortable the entire time I was checking out and it makes me not want to come to your store and give...

I recently had my first experience at the Grange Co-op, and unfortunately, it was far from positive. From the moment I walked in, I felt as though I was being stalked by the staff.

As I perused the aisle and inspected the clothes I was approached by staff telling me I was deliberately messing up the departments and that "If I wasn't going to make a purchase I need to leave" from an older lady who works there, who looks like she's never smiled a day in her life.

After telling her I do plan on making a purchase she scowled and just proceeded to follow me around the store my entire time and even staying by the fitting rooms waiting for me to leave, which I do believe should be an invasion of my privacy. I even went to the complete opposite side of the store just to see if she would follow me over there and low and behold she was.

Customer service is a vital aspect of any retail establishment, and the lack of it during my visit has deterred me from considering this co-op for future shopping needs. I hope that the management takes customer feedback seriously and addresses the apparent issues with staff behavior. A welcoming and respectful environment is crucial for the success of any business, and the Grange Co-op fell short in providing that...