Infinity Wellness Dispensary East — Local services in Great Falls

Subject: Being Sold Underweight Pre-Rolls – Consumer Complaint

Today, Friday, April 18, 2025, around 5:10 PM, I purchased four 1-gram pre-rolls from your dispensary, and what I received was absolutely unacceptable. Upon comparing them to three pre-rolls I purchased yesterday from a competitor, it’s blatantly obvious that the ones from your shop are significantly smaller. I have attached a photo showing the clear difference in size—your products are just over ¾ of a gram, if that.

It’s a blatant ripoff.

Are you weighing these pre-rolls before they are packed into cones? Are you including the paper and filter in the total weight? Because if you are, that is misleading and unethical. A “1g pre-roll” should mean one gram of flower, not 0.75g after subtracting packaging and paper.

After raising this issue with the owner, I was told there’s “nothing I can do.” When I mentioned reporting this to the Department of Weights and Measures, I was told I “couldn’t do that.” That is completely false—I have every right to report a potential violation if I believe I am being shorted as a paying customer.

There’s no justification for the 0.25g difference. None.

This isn’t just bad business—it’s unethical. And I intend to follow up with consumer protection if this continues as well.

⸻ In response to the complaint I made regarding the pre-rolls, I would like to clarify that I never expected anything in return. My only intention was to bring to your attention a noticeable discrepancy. However, I was disappointed by the way I was treated by Naomi during the conversation. She repeatedly talked over me and stated that I could not make a complaint, which I found to be dismissive and...

Infinity Wellness is my favorite dispensary for many reasons. The have a good selection and the quality of their product is excellent. Their website is easy to use and provides adequate information about the products available. What makes this dispensary standout from the rest is the management. It's friendly and informal in the shop. The people are helpful and fun. It's the full, laidback, hippie, stoner, experience. The place doesn't have the corporate feel, unlike most of the other dispensaries in GF. Their prices have remained reasonable and their hours are accessible, also in contrast to the other dispensaries in GF. In my opinion, it's the best...

Nice selection of quality products, friendly knowledgeable and helpful staff, good daily deals and rewards points program. The guy who opened it got into the cannabis industry to help get his mom off prescription opioids and you can feel that vibe in the shop, it doesn't feel like just a weed shop, and they tend to feel more caring of their customers. They have really good supply chain and they don't have as high traffic like some of the other shops in town so at least from my experiences they don't have the issue of running out of things or being out of them nearly as long as like Elevated where 4 of my 5 visits there they were out of a substantial...