The General RV in North Canton, OH has terrible customer service and their word can not be trusted when it comes to promises made for repairing an RV once the unit is purchased.
On 09/29/2022, we drove to the North Canton, Ohio from Maryland (8 hours one way and overnighted in a hotel at our cost) for our scheduled meeting on 9/30 to purchase and pickup our RV.
On 09/30/2022 at 9AM, we arrived and were meet with puzzling looks. After about a half hour, Jason spoke to us telling us that the unit were purchasing was damaged and had to be returned to the factory for repairs. Jason and others said they had been trying to reach us since late thursday 9/29 afternoon and seemed completely unaware that we were traveling from Maryland, even though they had all the paperwork for the purchase in hand, including a copy of our Driver's licenses and home address with contact numbers.
We had to ask to look at the unit since we traveled 8 hours to Ohio and noticed other items that also needed to be addressed as well as the slide. Since the slide was not functioning we were only able to review some areas but not the whole unit (Master bedroom). We developed a list of items to be repaired with Dylan from Jason's team. We were told that once the factory repaired only the slide, they would return the unit to Ohio for Ohio office to address and fix the additional items.
From the time we left on 9/30/2022 until 10/10/2022, we were in constant communication with Jason's team and were assured many, many times the items would be fixed as discussed. Items to be repaired/addressed (Table in rear area broken, Wall seams had bubbles, we asked about the steps off the ramp patio and were told they should be included, the seal on front was pulling away, ECP coating (inside and out) paid prior to arrival, winterization).
On 10/10/2022 we were told the unit was back at the North Canton, OH location and all the items were completed. The RV was leaving the shop on 10/11 to be delivered to us in Maryland. I asked if the repairs had been completed and was told yes.
On 10/11/2022 the RV arrived around 8PM at our home, since it was dark we were not able to confirm the issues were repaired, so the driver stayed overnight locally.
10/12/2022 we looked at the RV with the driver to confirm the slide was able to extend and retract. However none of the other items were addressed or repaired. The Ohio office instructed the driver to perform the winterization in our driveway since they failed to do this before it left Ohio.
Since there was many items that still needed to be repaired, it was discussed and agreed that the unit would be taken to the closest facility to our home, General RV in Richmond, VA.
Since the unit was taken to Richmond, the parts the North Canton, Ohio office were supposed to order were never ordered. I have made many calls, left message, and sent emails to Delivery Process team, Jason, Dylan, and even to one of the managers, Dave Hines, with no return response. It has been 4 months since we purchased the RV from the General RV in North Canton, Ohio. To this date the repairs have not been completed due in part to the Ohio office management's lack of communication and ability to take ownership of their promise to perform the repairs as the said they would.
I finally escalated this to the Wixom, MI office, they are currently working with the Richmond team to complete...
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