Doc Pinball — Local services in Greenfield

The father has retired and the son is running this business into the ground! I purchased a claw machine from this business and was told before hand that the claw machine was in storage and he would fully restore it back to proper working condition. Upon receiving the claw machine I noticed that there was what looked to be 10 yrs of dust on this machine however I gave them the benefit of doubt. Upon the very first time using the machine it did not work properly like a reconditioned machine should have. I was also told before purchasing that if machine didn't work properly that he would come out to fix it. We'll about 2 months later the claw machine has never been fixed. After contacting the son he then told me that he could fix it but he charges $250 an hour. I have decided to chalk it up at a $1500 loss. I would definitely not...

I purchased a virtual pinball machine from Doc Pinball and I could not be more pleased with the product I received as well as the incredible customer service from both Mark and Theresa. Mark took the time to answer all of my questions prior to the sale, Theresa kept me updated on when my package was going to ship and the machine arrived in perfect condition. Once I received it, Mark to the time to talk me through assembling it as well as getting it up and running. As a testament to my complete satisfaction with my purchase I will be recommending Doc Pinball to anyone interested in either a Pinball Machine or Arcade Machine and will be purchasing one of those as well from Doc Pinball later this summer. Thanks again for the incredible experience. 5 STARS...

Mark and Doc Pinball are professional, knowledgeable & reliable! We bought a retro bowling game from Doc Pinball several years ago and it's worked perfectly since we bought it. Recently, it stopped working and I called Mark for a service call. Not only did he walk me through the repair, he had stowed extra fuses in the machine so they were available when they needed to be replaced! How's that for service?! Amazing. Mark was patient and professional as I called him back more than several times about how to fix it. The bowling game is up and running!! Thank you Mark! You could have easily charged me a service call!! Instead you walked me through...