Priba Furniture & Interiors — Local services in Greensboro

I love the selections. Our first sales person drop the ball. Our church was looking for few pieces for our newly designed foyer. I thought I would be assigned a new sales person but the owner decide to help me (red flag). The reason you have sales associates so you can handle the responsibilities of running a business. I made two appointments to meet Scott but was never available. I called several times with no return calls. Scott only call after we paid the invoice (and of course I missed the call). We was upset because the table was dusted and they did deliver 1 of 2 pieces we ordered. We paid the delivery driver. The driver did not clean the table or mention that Scott would bring the 2nd piece. I called and lefted several messages. Scott emailed me the following day at 5:03 that he had the 2nd piece and wanted to tighten the base. We didn't call or tell his staff his intentions of delivering the second piece. They would call his cell and could not reach him. He was in and out all the time and none of the staff would know where he was. Christine (customer service) is responsible for handling problems has no clue what Scott was doing. There will be problems in retail sales but how you respond to the customer is the mark of a good company.... and Priba fail miserably

The following day (3 days after we gave them a check for incomplete order) I call Scott and told him we want to return the table. Scott said "You will receive a store credit and we are unable to pick up the table for a week or so." We have options so we will not be purchasing any more furniture from...

Claim 70%off sale but after going there they only marked things up like JC Penny's does only to look like prices were lowered when actually it's same price or slightly higher than usual. In 2016 i I placed expensive order for sofa that was promised to me in 3mths. I hear nothing, after 3mths I call only find out my order was never placed and they blamed company making it. Empty apology promising put rush on it. Needless say that didn't happen. Approx 6mths later and multiple emails and phone calls i phone calls sofa finally arrived. Less than 1yr later cushion was separating and not holding shape they offered replace it promising it won't take more than month. Several mths later I call update and somehow order got lost. Anothe promise to rush order. About 3 mths later a stinky cushion arrived. Told smell would go away but it's been mths and it still stinks. Priba never took responsibility nor ever provide me with true apology or any compensation for my time and trouble, nothing!!. I didn't purchase poor quality but felt that's what I got with worse customer service. Priba isn't the store it use be! Won't buy...

Please read this before choosing to place your order at Priba: I gave Priba an order for two custom chairs, along with a (roughly half) deposit, in mid May, 2019. I did not receive the chairs until January, 2020. While I can appreciate that things can occur which are beyond their control, Priba’s lack of customer service was disappointing. Our Salesperson, who was the president of Priba, failed to return any calls and it was difficult get any information from Customer Service.

When the chairs finally were delivered after seven months, there was an issue with one of them. Priba advised that they would discuss with the manufacturer but only after I had paid in full. At that point I had lost confidence in their ability to deliver as promised. So I refused. They came back and picked the chairs up. They were repaired and delivered (again) five days later.

This was the most painful furniture experience I have ever had. We were disappointed with the lack of customer service after purposefully shopping local. Please tell your family and friends “do not order any furniture from...