Blanchard Machinery Compact - Greenville — Local services in Greenville

Have never had to chase $150~ as much as I have with Blanchard CAT. Ordered some tools online for store pickup, go to pickup after ready ETA, one is available, one on B/O. Asked for refund on the tool(s) that were on B/O. Employee had me wait about 10 minutes while he called around and figured out how to do that? He promised a call back same day confirming refund.. no contact back.

I have now called 5 separate times to get info. One particularly infuriating time, I was told they'd let that individual know (the guy that was at the counter when I picked up parts). It's an ONLINE ORDER, literally ANYONE should be able to help. "not my problem, too lazy to help" isn't a great look for an Equipment store.

Messing up once, twice, three times... OK- but complete disregard and making something a customers problem due to their lack of availability/accurate ETAs? Annoying.

Frankly, you can refund both items at this point if you want the review taken down- I've wasted too much time on this at this point.

Ridiculous. Order # BWC136377. Still no return contact despite several attempts...

Had a fantastic experience renting from here, especially with Ryan who manages the rentals. After I called to schedule the rental, Ryan had a track loader delivered to me the very next day and even gave me a free upgrade to the next model because the one I had originally been quoted was unavailable. When my equipment had mechanical issues one evening, Ryan had a replacement to me early the next morning (an even nicer model). He also was generous with assistance when I got the equipment stuck (my own fault). The CAT loader was strong and reliable and allowed me to get my project done much faster than I expected.

I was initially going to go with a different company (who I've also reviewed) which was a bit cheaper, but they dropped the ball on me. I highly recommend going with CAT, they will take good...

Yes, agree that they are hospitable and nice but overpriced and slow. They were recommended by Newmar as the authorized repair shop for the region. Took almost a month to repair the rear airbag on the RV. They had expressed that they were waiting for the part and I asked since it was not under warranty to look elsewhere. Now looking back at the receipt noticed that they charged over 150 to test drive the RV to determine a normal noise on the inside. ...