Food Lion — Local services in Halfway

I ordered a rosette cake. Meaning the whole cake would be covered in roses. When I went to get the cake they tried to give me the blue and red mess.Even the lady giving it to me looked horrified. I asked her what that was and where were the roses. She looked as confused as I was and got deli/bakery manager. The manager then tells me I ordered wrong. (I make cakes myself, so I assure you I did not) however the girl that took the order seemed new and confused. I had to explain to her what butter cream icing was and also explain 3 different times their would be no icing showing. Just the rosettes. She said if they had any questions they would call. Never did I receive one call and when I spoke with the manager by the name of Valerie who then told me ,I messed up not them and those were roses. "Rose's without petals " were her exact words. I finally spoke to a manager of the store after Valerie refused to get one. The actual manager went above and beyond to try and make it right. (Ray sullivan) That did not stop my disappointed 4yo from saying "well for my next birthday can I have my blue cake". The store as a whole is great. But stay away from the deli and bakery or you will end up ordering a cake that was made by a 5yo. The icing was literaly falling off the sides as well as blank holes throughout. So let's say it was covered in "roses without petals" lol why are their gaping holes and icing sliding off the cake? I personally would not want a manager who curses at customers and walks away refusing to fix their own mistakes running any part of my store. An for the rest of the bakery employees who laughed in my face as the store manager cursed at me and walked away leaving me with no cake and refusing to allow me to see the order form to prove it was not my mistake. I hope you all have the same experience on your...

What I'm about to say is both disappointing and annoying. I saw this store being built, I've been coming here since they first opened their doors. I've seen many employees come and go, there are still a few there that's been there from day one.

Since they have started the self checkout lanes the vibe in there is different. I'v given them the benefit of the doubt before I notified management, I even stopped going for a while because of how it made me feel. I started going back because it's convenient, but I noticed that people of color are watched more heavily at the self checkout line. I observed it and experienced it myself and after the third time it happened I notified mangement.

Present day, it still happens and is so obvious. I would like to go into what I consider my neighborhood grocery store to shop in peace and to pay for my items in peace. Not every person of color is a thief, while you are watching us, someone else could be robbing the store blind when you have your eyes on the wrong people. Please give people grace when paying for their items, don't congregate around them in conversation with your coworkers to play off the fact that you are watching. Maybe you all should have something set up in the back to watch people at self checkout if you HAVE to watch, I think it would be better if it's not seen than to be so blatantly obvious. It's not a good feeling to be watched like a hawk just because of your skin color. I know that Food Lion has a reputation of being a racist place in the south, but this is not the south, not that it makes it right but please do...

An employee and the manager at this location refused to allow my husband to buy alcohol because he has a vertical license with his birth year listed as 1999– he’s 26 years old. Since he wasn’t able to make the purchase, I went in and tried to buy the alcohol with my REAL ID listing my birth year, 2000. The only reason my husband went in alone in the first place was because our two children were sleeping in the car and we didn’t want to drag them both into the store for less than 5 items. She still did not allow me to purchase alcohol because “it was suspicious that I asked to purchase the alcohol that he tried to purchase”. I asked because it was the only 12 pack left. She said if I had “just come in to purchase alcohol and didn’t ask for the specific case that my husband attempted to purchase or if I had just grabbed the case (mind you, it was sitting at the register) without asking, she would have sold it to me but because I asked, she “knew something was up”, insinuating that I was trying to purchase the alcohol for someone underage. Mind you, we are 25 & 26 and have never had an issue elsewhere. We have also shopped at this location several times and have purchased alcohol here with no problems. If this policy is something that they are adamant on implementing, it should be implemented consistently. The manager was rude and extremely accusatory so we will no longer be shopping at this location for...