The Crossings at Hamilton Station — Local services in Hamilton Township

I DO NOT recommend living here. I have lived in multiple apartment complexes and have never had as many issues with management as I did while living at this complex for 1.5 years. Now they are keeping my ENTIRE security deposit to pay for cleaning, painting, and carpet shampooing. All charges for services that I DO NOT agree with because my apartment was in very good condition with minimal wear and tear. Management is unable to provide me with any justification for why these services had to be performed. When the inspector came for my pre-move out inspection, he arrived with the pre-move out inspection form already completed with cost estimates without even seeing my apartment. This shows that management intends to charge for cleaning, carpet shampooing, and painting NO MATTER the condition. Prior to moving out I expressed my concern about the pre-move out inspection and the negative reviews about this exact situation and was told that if I return the apartment to the same condition that I received it in, I shouldn’t worry about it. Clearly what I was told was not true. I had requested to be present during the move out inspection and was not given the opportunity. Management was not responsive and made it impossible for me to be present for the inspection. Do not expect to get your security deposit back if you live here.

My apartment was nice and proximity to the train station is convenient but management is subpar. They are not responsive to email, you must go to the leasing office in person. When I inquired about my lease renewal I was quoted one price for rent and then when I was finally able to sign my lease renewal (took forever because they are not responsive and do not have a formal renewal process) I was told the price I was originally quoted was not correct and they would be charging me an additional $300 per month. I was told the leasing agent was no longer with the company so the renewal price I had in writing was not valid. There are hidden fees in the online portals that you are forced to use. The portal used to pay rent is confusing (probably on purpose), the monthly charges and fees are not clearly stated making it difficult to ensure you are being charged the correct amount each month. I had an issue with management claiming I owed them money per the balance on my portal but I was ensuring I was paying the dollar value per my lease and not the balance on the portal since it was incorrect.

Package delivery is unorganized, sometimes delivered to the clubhouse and other times to your apartment building with no consistency. I had issues with the concierge losing my packages. I would get a notification from FedEx/UPS that my package was delivered to the clubhouse and was received by the concierge and include his/her name. I would be told they do not have my package and that they have an issue with delivery drivers saying packages were delivered when packages were still on the truck. This is a problem for many residents.

One of the doors to the apartment building does not lock. I notified management when I moved in and followed up multiple times but 1.5 years later the door still did not lock. This is a security issue and management does not care. Maintenance requests are not followed up on promptly. If you don’t answer your phone when they call, the request gets closed. I also caught a member of the maintenance staff entering my apartment without notifying me prior to entering. I did not have any pending maintenance requests, no reason for anyone from maintenance to enter my apartment. I happened to be working from home that day and suddenly heard someone entering my apartment. Management apologized and told me there was a miscommunication about the apartment number. This incident was unacceptable and made me feel unsafe living in this apartment complex.

They claim this is a luxury apartment complex, but it's completely unacceptable for tenants to be treated this way. I have many other examples but hit the max character limit. Don't live here, there are plenty of other options...

My experience with The Crossings was marked with experiences of varying satisfaction. I was a resident for over 3 years, and would not recommend tenancy at The Crossings for the high rent and additional practice of improper charges.

The units are nice, have satisfactory appliances, but are unimpressive in value as to other comparable units. The halls are generally kept clean. The community is average. Parking for the 400 building is limited, and I would not expect to find a parking spot after 7:00 PM in front of the building. The train station is a convenient walk. The 24/7 gym was a great amenity and also generally kept clean. The garbage facilities are unsanitary. The trash compactor would regularly break and residents would leave trash and recyclables on the ground. Staff would clean the area regularly.

The clubhouse and pool were in good condition. While the clubhouse has security cameras, no other building seems to have any security. I reported one incident of concerning a questionable clubhouse user, which was resolved promptly on notification.

The staff was receptive to concerns and maintenance. During the pandemic, staff indicated that they were cleaning high touch areas multiple times a day. When amenities were closed for COVID, I inquired if there would be any reimbursement for the $400 amenity fee or a reduction for a lease renewal, and the answer was no. The rent is fair for this area with regard to the apartment and amenities, but there are nicer apartments at around the same price point.

Six months after I moved in, a water pipe burst in the ceiling, damaging numerous personal items and drenching the entire carpeted apartment. While The Crossings did ultimately transfer our lease to a dry unit, The Crossings required that all claims for personal property and displacement be placed through renters’ insurance. The Crossings did not provide any financial relief from the incident, even after they promised to reimburse a hotel stay the night when the incident occurred.

At the end of my residency. I’ve noticed other former residents who reviewed The Crossings advised that they were charged for various charges at the end of their lease term. I had the same experience. Initially at the pre-move out inspection, I was assessed $150 to shampoo the carpets, $100 to clean the unit, $212 to paint the unit, $40 to replace each toilet seat, and $ to replace each lightbulb. The maintenance staff who did the inspection, conversely, said the unit was in good condition. I wrote a letter to the Community Manager disputing all the charges except for the lightbulbs, as nothing was beyond normal wear and tear condition. The Crossings’ attorney called me and told me and in writing that I would only be assessed for charges above normal wear and tear upon move out.

I moved out a week early and thoroughly cleaned the unit, shampooing the rugs with a Green Machine vacuum. I replaced the lightbulbs that were out, and in good faith, replaced the toilet seats.

At the final move out inspection, the maintenance coordinator advised that because I resided at The Crossings for over three years, the painting charge would be waived, but continued to assess the $150 carpet shampoo and the $100 cleaning charges. I again wrote a letter to the community manager and the attorney, but only received an acknowledgement of my letter but no substantive response after multiple followup requests. The charges are unbecoming of the condition of the apartment, remain improper, violate The Crossings’ own lease, and are frankly inappropriate during a pandemic and fiscal crisis.

Based on the improper charges assessed at the end of the lease term, I would not recommend prospective tenants to lease with The Crossings unless you are comfortable paying a premium on your way out. This review would have been a 3 or 4 stars but for its conduct involving The Crossings practice of charging its residents beyond normal...

Do yourself a favor and read this entire review. I've lived in other corporate complexes before and this is by far the worst and most crooked place Ive ever experienced. My lease was ONLY 1 year. Stay. Away. STAY AWAY!!

They built a cheap place to live, smacked "Luxury" in the name, then nickel and dime YOU. They sell you with "1 or 2 months free" but end up charging you for it when you leave. They charge YOU for absolutely everything (down to the lightbulbs) and they don't communicate. When there's a miscommunication and you call them out on it, management says "in my defense, even though I said 'that', I actually meant 'this'".

VERY unorganized and hope you don't notice. They prorated me for the 2 days I moved in before a full month started, makes sense. But then prorated me AGAIN at the end of my lease, 2 days that aren't included in my lease. My "move out date" was incorrect, and the address was listed incorrectly, needing to ask them to fix my lease twice.

Autopay is the only way to avoid a $30 additional fee to pay your rent every. single. month. Once auto pay is set up, its then possible for them to take your money however and whenever they see fit. Which they will do, and hope you don't notice.

Maintenance - they do nothing. My dishwasher was broken, they said it was fine. My boyfriend ended up fixing it himself. The HVAC was very loud and rattling all the vents. I had to ask them 5 different times to investigate, theres no way someone wouldn't hear it. But according to them everything is always "fine". Its not "fine" when its so loud you cant sleep.

Management - if you email them and they don't know how to reply or simply don't want to, they wont. You will be ignored.

Water/Sewage charge of $40+ a month. Sewage being the garbage compactor that is always full and gross. Unless you live near one of the trash compactors, you're walking 2+ blocks to throw out your trash. Then climb mounds of garbage to try and GET UP there to throw it out correctly. Because, shocker, if you don't they take money from your account. Its also swarmed with flies.

Charged $150 for "carpet cleaning". Never spilled a thing and a VERY clean person + I was rarely at the apartment.

Charged $150 for regular cleaning fee. I left that place spotless.

Charged $200+ for paint job even though I did not repaint the apartment. Did not drill holes in the walls to hang anything. Command strips won't save you.

1 single outdoor grill for a huge complex. Cant use it past 8pm and only accessible Memorial Day to Labor Day. The pool doesn't open til 11am. Not nearly enough room or chairs for the amount of people in that community.

Constantly closing their offices early. "Sorry for any inconvenience" is their motto.

Construction equipment from empty buildings laying all around the community. If you go for a walk, be careful of all the glass on the streets.

Bottom line: Stay away. Stay away! They do not care about you at all. Rent increases DRAMATICALLY each year because of "demand"? That complex is EMPTY with unfinished buildings. The only thing they have is the location, walking distance to NJT. NJT is a nightmare also..

Would give 0 stars if I could. Im sure they're going to love hearing from me/reading this post.

The only good thing about this place is Mohammed at the front desk. He's great. BUT - they make the poor guy clean up trash in...