Atlantic City Cycle Center — Local services in Hammonton

Atlantic City cycle

I dropped off my 2020 Can-Am maverick X3 to Atlantic City Cycle to be fixed in early June, 2020. I needed a new frame and a bunch of front end components including a radiator. They advised me that the frame was on back order, which was obviously out of their control. They finally received the frame in August but they hadn’t even started ordering the other parts needed to fix my side by side until after they received my frame, resulting in them receiving and subsequently returning 4 or 5 defective radiators from can am, all AFTER the frame had arrived at their shop. Due to Atlantic City Cycles AWFUL communication and customer service skills, I had to reach out to them every single time one of their deadlines was about to lapse to see if my side by side would be ready for me to pick up only to then be told that yet another set back had occurred. A few weeks ago I even received a voicemail from them stating that my side by side was ready to be picked up, only to call them back and find out that it was not ready because they AGAIN neglected to order parts. Almost all of the subsequent delays were a direct result of either incorrect parts being ordered or a complete failure to order parts. I am in the industrial construction industry, I rebuild motors, pumps gearboxes amongst many other things for a living. It’s basic protocol (and common sense) to assure that you have all of the correct parts ready and accounted for prior to starting a job! On Thursday, October 2nd I called and was told that my SxS was ready to be picked up so I took off work the next day and headed down there. When I arrived on Friday morning, I took a look at my long lost sxs only to find that the alignment was VISIBLY way off. I told Justin about this issue and was told that it would be fixed later and that I could pick it up the following day, which I obviously argued and advised him that I wouldn’t be picking it up the next day and that it needed to be done immediately. Shortly thereafter, the alignment was adjusted and I further inspected my sxs and I discovered that my $800 soundbar was broken and that the service department had obviously tampered with it, as one of the fuses had been changed and the wiring was redone. After having the speaker looked at by the audio shop that originally installed it, they informed me that the whole motherboard of the device was broken, likely as a result from being either dropped or hit by a heavy object. In short, there’s just no way that the service department at AC cycle didn’t realize or at least suspect that they had likely destroyed my soundbar after whatever they did to it and if I hadn’t carefully inspected my sxs prior to leaving the shop that day, there is no doubt in my mind that Atlantic City cycle would’ve failed to inform me that anything had happened to my soundbar at all. They took the $800 value of the soundbar off my final bill as a ‘courtesy’. So FINALLY, on October 3rd, 2020, after a four month long headache, I took home my SxS with a broken soundbar and no reflectors because Atlantic City cycle forgot to order those too. Needless to say, I’m suggesting you take your business elsewhere. I...

Quite literally stole my money and time.

Why would an “authorized” Seadoo facility REFUSE to do simple work?

Billed over 380.00 to review my two Seadoos then determined they would sell me the parts, but wouldn’t do any work (despite having the Seadoos for two weeks) because it might harm their reputation because of their age and would not be able to guarantee the work.

But get this…tested them, but didn’t actually put in new batteries for the test…hmmmmm.

Said I needed a starter, but really just a voltage regulator. Needed a DESS post…nope just a key. Wouldn’t even do a carb cleaning but DID PUT IN SPARK PLUGS. However, the “authorized” Seadoo. Dealer put in the wrong plugs, but charged my 28.00 nonetheless.

This place was beyond useless and the service tech was condescending as he said I forced him to look at it and he was doing my a favor.

I need less friends like this and more like Lacey Performance that fixed both of my Seadoos in under 4 hours.

Waste of money and time. Would love to hear from the owner as I was told he wouldn’t be available to speak to me in person when I...

Horrible experience I brought my atv there they told me a bunch of stuff was the reason it wasn't running right $1,200 was what I paid when I got it back it had the same problem I dropped it off to them for plus they put all different bolts in my plastics zip tied full lines wire wasn't connected breaklight was staying on I dropped it back off to them they fixed all that stuff told me the problem of it not running right was fixed again but it wasn't so I took it back again waited another week they called me told me it was ready problem solved when I picked it up I asked what the problem was they didn't know they were very rude about it and had no answer for me on what was wrong with it this time so I left took it home test drove it still same problem so I called back the next day to speak with management and I got the same rude conversation from the manager as I did with the guy at counter so I spend a lot of money never got the problem solved and had a very bad experience with...