Shop small - shop Mafe's Mall! That sums it up, but here's the full story if you have a few minutes to spare:
I stumbled into Mafe's Mall while on the hunt for some mid-century furniture. Google sent me to the shop next door (also a fine establishment), but Mafe's Mall is where I found the magic.
Tony surprised me from behind the counter, camouflaged in an array of goods. We chatted and he invited me to look around. I immediately spotted six beautiful upholstered dining chairs - authentic solid walnut Bussmans in pale jade green.
They were priced for the set, but I said I only needed four. He said, "Let me call the seller and see if she's interested." And, he did. Right then and there.
I browsed a bit, and then he came back with news: "She said, 'What will I do with two chairs?' I replied, 'What will you do with six?'"
I was impressed. Tony can make a bird in the hand sing its heart out - but that's not his only trick.
While I mathed and measured, he helped another customer polish a piece she was thinking of purchasing, and educated us both on his preferred brand - Feed N' Wax furniture polish.
Then, as if that weren't enough, he showed me how mineral spirits worked to diminish a small stain on one of the chairs I sought to purchase.
But, it doesn't stop there. When I asked for delivery costs, Tony asked where I lived. He said, "Oh! That's no problem. I'll bring 'em after I close up shop. No charge."
WHAT. Having moved from Seattle, I couldn't decide if I was more stunned by the courtesy or the customer service.
But folks, that is not the end. Little did Tony know, but I'd been trying to hang a TV on a wall mount the entire day. I had the mount installed, and the brackets were on the TV, but I needed a second set of eyes to get it to attach.
When Tony came with the chairs (at the exact time he said he would), I said: "I know this is out of scope, but I'm wondering if I could ask a small favor." He nodded, and I said, "I've been trying to mount this TV all day, and if you could just ..."
He didn't even give me a chance to finish. He said, "Let's do this!" and started looking around for the TV!
I grabbed it, and with him guiding the way we had it up in three seconds. Click, click, done.
And, I had to force him to take a tip!
Needless to say, it's about far more than furniture with Tony. And, my two cents: this is the kind of business that makes community's stronger.
So, please stop in at Mafe's Mall to visit Tony, even if you don't need any furniture. I guarantee he'll be...
Read moreBuyers Beware, Avoid Mafes Mall. The custom sofas and upholstery are subpar with slow and delayed project completion times, hidden fees/ price hikes, poor communication, unrealistic promises and lame excuses for missed deadlines/ errors. Product quality was decent but unremarkable. 1/5 stars.
I placed a custom sofa order and payed the deposit (50%) in December ‘24, I was given a quote for the project at $2750 with an estimated completion in 6-8 weeks. I reached out on 1/29/25 checking in on the progress of the sofa. I was told they were waiting for my approval and that the new quote for the project was $4800 requiring an additional deposit of $2400 (50%). I was assured that for the new quoted price the sofa would turn out perfectly to specifications, so I approved. 8 weeks later on March 30, 2025 I had received no communication, so I reached out for progress and was told 2 more weeks “because a few other orders were in front of mine.” Fast forward 4 more weeks and I reach out again. I’m told the exact same story. I reach out again 4 more weeks later. I’m told “we just finished the projects in front of yours so it will be done next week.” I follow up the next week and get the exact same story. It’s like pulling nails getting any information or updates from these guys. After threatening to cancel the order they completed and delivered 7 days later. After waiting 6.5 months, on a supposed 6-8 week delivery time, I finally got my sofa delivered. On delivery they said teak wood went up in price and added an additional $100 fee to the sofa price on delivery costing $4900. Definitely a shady and unreliable business practice. Either the price went up and they neglected to say anything or they waited until the very last minute to order the wood and punished the buyer (me) for their sloppy/ delayed workflow.
The quality of the sofa was fine. It looks good, it’s not the softest or most comfortable but it looks nice. The quality is fine but not worth the price, the slow service is terrible, the communication is non existent. I would avoid working with Mafes Mall unless you’re a masochist or a glutton...
Read moreMafe's Mall is one terrific store. Looking for furniture after I moved, I found interlocking teak shelving / bookcases there, which would be perfect for the space I had in mind. I was reluctant to ask staff member Christine and owner Tony to move the items it displayed, because there were many. They were eager to oblige, to enable me to see all the wood on the two pieces, and verify their condition. It was excellent! That sealed the deal.
When Tony delivered it, he noticed two matching chairs that were pushed to the side, since they didn't look quite right in my new home. He offered to consign them for me, and took them back to the store on the spot. Within days, he got the price he told me he could get. I've subsequently consigned a few more things and have confidence they will sell too.
When I met Mafé and learned about her part in the business, I immediately hired her to do some upholstery work. It is still in progress, but having seen in the store the beautiful, well made work she does, I have complete confidence that it will be exactly right and just as ordered.
When folks have stopped by to see my new place, and they see what I found at Mafé Mall, they always ask for contact info. Christine, Tony and Mafé are all a pleasure to work with, so just as I have recommended them to friends and family, I highly recommend Mafé Mall to you as well, with no...
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