Gill's Tire & Automotive - a Main Street Auto shop — Local services in Harpersville

Couple years back, brought in my vehicle and asked them to check over everything to make sure it would be good for a 1500 mile journey. They only took 30 minutes, topped my fluids, and sent me on my way with the all-clear. Went elsewhere for a second opinion and they were shocked that Gill's blatantly missed (or didn't even check) that I had some serious suspension issues as well as separating tires.

Fast forward to earlier this year. Boyfriend's new car had a clutch failure. Ordered a conversion kit online to do ourselves. After not being able to put it back together it was brought to Gill's. It turned out the company we ordered from sent us the wrong kit. Gill's said it would be a week or so. After hearing nothing, had to call and see where progress was, got some excuse about why it wasn't done yet. Okay, not a big deal but should have been kept up to date. Week after week of not being kept up to date, and hearing excuse after excuse as to why, 2 months later car is ready. Car feels great, except for a weird rumbling sensation that wasn't there before. Oh well, not sure what it is. Notice a bolt just sitting in the console that wasn't there before. Turns out they didn't even connect the steering column. Thank goodness it didn't give out and KILL US while driving down 280 for the week we couldn't figure out the rumbling/random bolt. Won't ever return, and will always warn people from...

Our family has been using Gil’s for quite some time. Unfortunately under new ownership, Main Street Auto, out of Atlanta, the customer service is lacking along with ownership in the work. Had the driver side turbo on a 2019 Expedition swapped out. In the process, when I called to check on the status, I was informed they were getting an estimate for the exhaust manifold that the mechanic sheared the studs on, requiring a new manifold, in their opinion. I was not notified of this minor obstacle or challenge, prior to damaging the manifold. This further increased the costs of the repair, and took the duration to almost 2.5 weeks. When the vehicle was ready, I arrived to pick it up, jumped in the car and noticed parts in the rear cargo area laying on top of our personal items that didn’t need dirty car parts laying on top of them. The parts were the entire engine cover and the old wheel well cover for the driver side. They were able to get it back quickly and put the remaining parts back together. The driver, passenger seats and console were soiled with grease, which I had the pleasure to clean up once back home. Just not the service that Johnathon Gil brought to the Harpersville and surrounding community. With the higher retail mechanic rates brought to us by the new owners, the value and customer service simply...

Thanks Gills, First of all, we had a catastrophic failure of the water pump. I thought I’d just thrown the fan Belt and limped into Gill‘s garage two minutes before they closed. They couldn’t have been more pleased to see me, because I was over 25 miles from home, they looked to find out exactly what it happened and found that my water pump had seized up throwing the belts. Mike came back to the office and we sat down and looked at all the parts that we’re going to be required To successfully replace the water pump and damaged belts, We agreed on a price and set up a completion date both the time and the price estimate estimated was right on. No surprises now my 20-year-old Tahoe drives like a dream; thank you, Mike!...