Harvard Outdoor Power Equipment — Local services in Harvard

Brought my lawn tractor to Harvard Power equipment during the second week of March for service. Was told it would be 6 to 7 weeks before it would be serviced. After 7 weeks I called to check, was told it hadn't been looked at yet and that it would be another week. The following week I called and was told it hadn't been looked at but was getting closer. The following week I called and it had been looked at but parts needed to be ordered and they "might arrive within a week". Called the following week and indeed the parts had arrived but there was one missing. I was told they were in contact with the distributor but had no information when to expect the part. I was told at that time that my calling was "bluntly a waste of time". Called again this week and was told the missing part had not arrived and they were in contact with the distributor. I asked for the part name and number to try and pursue obtaining the part on my own and was told they could not provide the part number because "they pay for the software to look up part numbers". So at this point it has been nearly 12 weeks, my machine is in pieces, there is no indication when this will be resolved and the answer I received is that " we don't get paid until it's repaired". My suggestion is not to do business with this company unless you don't need the equipment...

Harvard Outdoor Power Equipment has provided great sales and service for my Honda items over years. Professional, courteous, and reliable.

I've had a big Honda snow thrower for ten years and they have dutifully picked it up from my home, performed the annual maintenance, and returned it to me on time each year and for a very reasonable price.

So naturally I came back to them when I was interested in buying a Honda Miimo robot lawnmower recently. The owner, Steve, was great to work with. I was the first to buy one of these Miimo lawnmowers from them, and Steve addressed all of my concerns. When he realized he miscalculated how many of the lower capacity model he had in stock, he sold me the higher capacity model at the lower price he had already promised me. That's very honorable.

When I read the manual but still screwed up part of the set up of the mower, it ended up slicing into its own power cord outside the boundary. Steve was quite understanding and generous about it and gave me a spare replacement cord. And he had the regional Honda rep Mike Mahoney come right out and help me diagnose the problem. We straightened it out quickly. I've now had this fantastic robot lawnmower getting my lawn looking great all on its own over the past week—with no further...

If I could give NEGATIVE stars I would. If you are considering having any equipment serviced at Harvard DON''T DO IT. I bought a piece of equipment in to be service on May 25 2021. 9 weeks later they called me and told me they could not find a part and asked me to search for the part online. It was a screw! I went to pick it up. They would not return the $25 deposit., said they had 'done work on it' but it wasn't fixed. I am not the only one. On the two occasions I was at their store other individuals were there picking up their equipment because it had no been serviced. Don't see how this place stays in business much longer. Try Cason's over in Lowell. I bought my equipment to them and had it back in two days. So much for blaming it on the inability to 'get parts'. Do yourself a favor and STAY AWAY.

Response to Steve: Steve, you are not telling the truth. I never once heard from you until week 9 when you told me to look for the screws myself. Prior to that I called on 3 occasions and was told that the parts were arriving the next week and if they did not someone would call me. I never heard from anyone. Find your integrity Steve. If anyone lacks personal character it is you. Casons had the parts and the blower fixed in 2 days. You might want to find another...