Eldon's Automotive Repair — Local services in Hastings

Thank you Eldon's - thank you Andy! Our son attends Hastings College, we live in California. Our son's car was having an intermittent problem starting and was running very rough. It is so difficult being 1,500 miles away and not being able to help your kid and worrying that you are going to be ripped off! Thank God we found Eldon's! They were able to diagnose the problem, they helped us get approval for coverage with the warranty company (after Andy made multiple calls to the warranty company explaining the necessary repairs and parts because the original warranty rep said they wouldn't cover the repair to begin with) AND, they let our kid pick his car up before we even paid them for our part of the repair! That's how we knew they weren't in CA! They were patient with worried parents, went out of the way with customer service and they were trustworthy. Eldon's and Andy were THE BEST! and Josh was nice too! If you have a child who attends Hastings College and needs auto repair work GO TO ELDON'S! Thanks again Andy and Eldon's - it almost makes us want to need another...

I took my vehicle for a 4 wheel balancing which was quoted to me at $48. I was charged $140 because they add labor. I was never told that. I was ready for around 50 or 60 Like it should have been based on the price I was told. BUT. The biggest issue I have is it was done wrong. The balancing sheet said they put 10 ounces on each wheel. No car/truck should take that much. He said it was just my tires. Which I’ll admit are softer rubber. But still, brand new. So they slapped on weights and sent me on my way. My vehicle had no shake before and after it was way to bad to even go 45 MPH. The owner said it would be two weeks till they could maybe see it to recheck it. I will say the other owner was way more helpful. She said maybe Tuesday they could help if the tech isn’t gone. But I haven’t heard anything. Since I had to go out of town I had them re balanced. They were WAY off. The weights were not even sticking all the way and they didn’t put any on the inside wheel. Would not recommend based on my experience and...

Eldons automotive is so great to work with. They are exceptional communicators, top quality work, and very good at explaining to me things that need to be done and why. They are respectful and efficient. I probably won’t take any vehicles elsewhere because they’ve been so great.

I appreciate that they send text or email updates on where they are in the process along with pictures and a copy of all the orders. I like that digital communication.

UPDATE: brought the van back to Eldon’s for some more work and they continue to impress me. Patient with my questions, friendly staff, and trustworthy. They really do have “old school service” in that customer service and satisfaction is genuinely a priority for them. So glad to have them here...