Kellum's Furniture — Local services in Havana

BEWARE!! I ignored the reviews before ordering furniture from this store. This is MY FAULT. I ordered a flexsteel recliner October 24, 2019 as a Christmas present. Nicole (Kellum's granddaughter) said the flexsteel recliner would come in plenty of time for the December 24 delivery and they would keep the recliner in their warehouse. I asked that I receive a text when flexsteel recliner arrives. After Thanksgiving I have not received a text so I called. Talked to Lana (first day of work) eventually talked to Nicole (her last week of work). Nicole assured me several times, the recliner would arrived December 24. I didn't worry about it until today December 24. No flexsteel recliner, no one knows what is going on. Owner (Betty) has no clue. She blames everyone except herself. She said Flexsteel company cancel the order.... You think as an owner she would have contacted me. What is upsetting to me is no one from the store contacted me or returned my calls.

Please BEWARE of this store.

01/03/2020: I received your refund. Yes, you should strive to communicate better with customers. I was told on Oct 24 and after Thanksgiving by Nicole the recliner would arrive early and would store in your warehouse. She confirmed several times the recliner would arrive early. Your comments is the first I heard the recliner would NOT arrive before Dec 24.

Another issue: You did not try to call me. You have my phone number on the customer information sheet. I am not sure why you said this when it is not true.

I am glad this...

Yes, there are many chain furniture stores to choose from. You can go online and cross your fingers that it's the right color or comfortable level, etc. Or, purchase from a box store knowing there is no service after the sale. Believe me, I've done them both. If you're looking for those type of experiences, Kellums is not for you.

I have now made 3 different large purchases from Kellums. It's family owned and operated and you always leave knowing that you purchased quality furniture for a fair price.

Nicole is the best. Last time I was at the store, I told her what I was looking for wasn't in their showroom. She listened to my specifications, got online and showed me a beautful bedroom set that was exactly what I was looking to purchase. Deal done. Unlike shopping blindly online, I know if I'm dissatisfied, they won't hold me to the purchase.

They've got a large selection of furniture or can custom order, parking is plentiful and the staff is awesome. It's a lovely drive to Havana and you get that personal touch. What more could...

I honestly thought I had written a review before for Kellum's Furniture in Havanna, Florida. This place is a great spot to buy furniture. I bought a custom sofa, a couple of custom rocker recliners, a shelving piece and end table for the Living room. I also got a bed, a fabulous headboard, and some bedroom furniture. I like to mix and match pieces. Just a couple of months ago I emailed for another mattress and they sent it out. Nichole was so helpful. Delivery was on time and excellent. I would go here for any further needs in the...