Chalet Kilauea — Local services in Hawaii

We stayed at the Chalet Kilauea Ginger Cottage for 4 nights in February. The Ginger cottage sits on a great spot. There really is so much potential to be a nice rental, but it is, unfortunately, unmet potential.||When we arrived, the cottage was stuffy. We decided to open the windows to air it out. One of the bedroom window separated from the frame when we opened it. We had to have one person go outside and hold the glass in place and push the frame so we could get it closed. It never did completely close.||The cottage itself was flithy. It was apparent that the floors had not been cleaned in a long time. there was dust and hair balls in the coner of the living room. The dishes were filthy. I pulled out a spatula that actually still had food caked on it. And there was dirt in the cabinets and drawers. One of the cabinets even had a small pile of dirt in the corner. The bedspreads were filthy. I can't even guess as to when they were last washed.||A picture of the cottage on thier website shows a nice leather couch in the living room. What we found was a 1980's era reject with broken boards in the back.||To top off the cottage, I also had an unfortunate experience with a staff member. One member of our party was not feeling well so decided to stay back. Apparently, someone stopped by the cottage and said they were there to change the sheets. This was refused because the person at the cottage did not feel well. When I got back that afternoon I need to take the trash out. There is no trash bin at the property, so I called the main lodge and asked where I could take it. The staff member told me that there was no place to take it. She said there was no trash service in Volcano. So, I asked what they do with their trash. She repeated that there is no trash service and that since the service for the cottage had been refused, we would "just have to wait until the next cleaning service".||That evening, I took the trash to the main lodge and asked to speak with the general manager. He was out, so I told the person at the desk of the problems with the cottage and the rude staff member. She offered to have the cottage repaired and cleaned. However, since we had a member of our party not feeling well we declined. The simple fact is that the cottage should have been maintained well before our stay. When I asked her where I could take our garbage, she told me they have a dumpster out back I could use. I'm not sure why I wasn't told about the dumpster on my first attempt.||We e-mailed the general manager of the Chalet kilauea Collection a week after we returned from our trip. We still have heard nothing from him.||If you are going to the Big Island and plan on visiting Volcano National Park, the town of Volcano is easliy accessible, quaint, and a good option. However, there are other places to stay than the Chalet Kilauea Collection. I highly recommend finding one rather than settling for...

We stayed in room 106 for 2 nights. Very quiet and cute little place, but didn’t quite seem as nice as the pictures online portrayed. Although the place was cute it was not functional. The kitchen was tiny, we had to move chairs around to open the fridge, and the Sink was hardly accessible. The whole place just felt claustrophobic with unnecessary walls making the place feel smaller. The double shower is what we were most excited for. Unfortunately the floor is deteriorating and the bathroom seemed quite tacky. I have attached images below. There were also pictures of a bathtub and a hot tub online which were not present on the premises or included in our room with no option of upgrading. There were some issues we had while staying which made us pretty upset. The second night we were sleeping and woke up to a fire alarm going off at 11:30 pm. The smoke alarm was out of battery and needed to be changed. We brushed that shock off to the side and said whatever. But the worst part of our stay happened the day of checkout. Checkout is at 11am but we heard the housekeepers coming to clean earlier. That makes sense some people choose to leave much earlier than the required checkout time. Although checkout is at 11, at 9:45am they shut our water off completely. We couldn’t flush the toilet, wash our hands, brush our teeth, or make coffee. That is absolutely ridiculous as they didn’t inform us of any reason why the water would be shutting off and in the agreement it clearly states 11am checkout. What made it even worse was that we heard a knock on our door around 10:15am to which I said “hello” loudly. Then we heard her unlocking the door and coming in. I had to say “we are still in here” for her to leave. Crazy! Definitely an invasion of privacy and truly shouldn’t happen when we were the only guests on the premises. You have 4 hours until the next guests arrive do you really have to turn the water off and come into our room in order to shoo us out early? There is almost nothing to do in volcanoe so I would highly recommend staying in Hilo and making the 30 minute drive to the national park as a day trip since you can see all of Kilauea anyway in one day! (Unless you’re gonna do the 3-4 day hike...

We stayed in room 106 for 2 nights. Very quiet and cute little place, but didn’t quite seem as nice as the pictures online portrayed. Although the place was cute it was not functional. The kitchen was tiny, we had to move chairs around to open the fridge, and the Sink was hardly accessible. The whole place just felt claustrophobic with unnecessary walls making the place feel smaller. The double shower is what we were most excited for. Unfortunately the floor is deteriorating and the bathroom seemed quite tacky. I have attached images below. There were also pictures of a bathtub and a hot tub online which were not present on the premises or included in our room with no option of upgrading. There were some issues we had while staying which made us pretty upset. The second night we were sleeping and woke up to a fire alarm going off at 11:30 pm. The smoke alarm was out of battery and needed to be changed. We brushed that shock off to the side and said whatever. But the worst part of our stay happened the day of checkout. Checkout is at 11am but we heard the housekeepers coming to clean earlier. That makes sense some people choose to leave much earlier than the required checkout time. Although checkout is at 11, at 9:45am they shut our water off completely. We couldn’t flush the toilet, wash our hands, brush our teeth, or make coffee. That is absolutely ridiculous as they didn’t inform us of any reason why the water would be shutting off and in the agreement it clearly states 11am checkout. What made it even worse was that we heard a knock on our door around 10:15am to which I said “hello” loudly. Then we heard her unlocking the door and coming in. I had to say “we are still in here” for her to leave. Crazy! Definitely an invasion of privacy and truly shouldn’t happen when we were the only guests on the premises. You have 4 hours until the next guests arrive do you really have to turn the water off and come into our room in order to shoo us out early? There is almost nothing to do in volcanoe so I would highly recommend staying in Hilo and making the 30 minute drive to the national park as a day trip since you can see all of Kilauea anyway in one day! (Unless you’re gonna do the 3-4 day hike...