Heartland Appliance And Repair — Local services in Hawarden

Great service, friendly people. I am so happy to have my washing machine up and running again. We bought our washing machine elsewhere, but the manufacturer had Heartland come out and fix it. I had never heard of Heartland but you can bet we will be going there when we need a new appliance. The service tech was great, since they had to order parts I had to wait a week but they kept me in the loop and called with updates on when the parts would be in. Once the parts came in, they called to schedule within 24 hours and they gave me a 4 hour window for the very next day! Tech called the next day to tell me that we would be there shortly. He was fast and friendly and didn't leave a mess at all. I did expect a mess as it was a washing machine and there was water in it, but the tech kept it contained as much as possible. Will definitely be...

I have been dealing with Heartland Hardware about an issue I had with another washer. This washer was sold to me by another company that has since gone out of business. Heartland is who this previous company contracts with to service their warranty claims. I don’t often leave reviews, but when a company like Heartland Hardware goes above and beyond I feel compelled to let people know how great they are. Their service department will call 24 hours before they show up with about a four hour window, not an entire day window like other companies. The tech will call me on my cell phone 15 minutes before showing up to make sure I’m at home when he arrives. This company does what they say they will do! What a refreshing change to most of the customer service I’ve dealt with with lately. Keep up the amazing work...

We bought a speed queen washer and dryer from there and have had trouble with them ever since. They have serviced both several times and told us to have Rock Valley to come service them and now are trying to say they never said that. They must not keep very good records of the stuff they have serviced because one place said they did service it and they say they didn't. And on and on, making feel like a lie. They are very hard to deal with. Good luck if you...